How to Send Money or Care Packages to an Inmate at Bexar County
Need to add money to an inmate's account or send a care package to someone at Bexar County? The county uses Access Corrections for deposits and Access SecurePak for approved care-package kits. Here are your options—plus how to avoid common scams.
Bexar County Sheriff's Office uses Access Corrections Secure Deposits for all inmate funds. Stick to the official deposit options. The Sheriff's Office has posted a scam warning: they don't take payment by phone, and they'll never ask you to pay to "avoid arrest," buy gift cards, or send cryptocurrency. If someone pressures you to pay that way, it's a scam. Use only the approved deposit channels below.
The easiest option is depositing funds online through the Access Corrections website. You can handle everything from home and keep a record of your transaction.
Prefer to do it by phone? Call Access Corrections at 866-345-1884. Live bilingual agents are available 24/7, which is helpful if you're handling this outside normal business hours. One reminder: even though Access Corrections offers phone support, the Bexar County Sheriff's Office will never demand payment by phone or request gift cards or cryptocurrency.
The Access Corrections mobile app is another option - available in the Apple Store (iOS) and Google Play (Android). It's convenient if you'd rather manage deposits from your phone.
Need to pay with cash? You can make payments at participating retail locations through Cash Pay Today. Find a nearby location on the Cash Pay Today website, or call 844-340-CASH (2274).
Care packages for the Bexar County Adult Detention Center must be ordered through Access SecurePak. These are pre-approved kits - you're choosing from items the facility has already cleared for delivery.
You can place a SecurePak order two ways: online through Access SecurePak, or by phone at 1-800-546-6283.
SecurePak kits include snacks, meats and cheeses, seafood, candy, and stationery. Everything is approved by the detention center and ships directly to your loved one - no risk of rejection like you'd get with homemade packages.
Complaints Refunds
- ✓ Email Kimberly Williams at kwilliams@keefegroup.com for commissary/order/care-package/refund issues.
- ✓ Email April Riojas at april.riojas@keefegroup.com for commissary/order/care-package/refund issues.
- ✓ Call 210-335-5074 for help with commissary, SecurePak orders, care packages, or refunds.
- ✓ Include the inmate’s name and SID number in your email to help staff locate the account faster.
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