Who to Call at Bexar County When You Need Help: Numbers for Charges, Visits, Mailroom, Commissary, and Satellite Office

Call 210-335-6201 for inmate charges, bond amounts, and warrant information. Have the inmate's full name and date of birth ready - staff need it to pull up the correct record.

Need help with video visitation? Call the Video Visitation Staff at 210-335-8270 for questions, concerns, or troubleshooting.

You can also email video visitation support at videovisitation@bexar.org, which is useful if you need to explain a problem in writing or follow up after a call.

Public video visitation runs Tuesday through Friday, 8:30 AM to 8:00 PM, and Saturday, 8:00 AM to 3:00 PM. Sundays are closed - except Easter Sunday, Mother's Day, and Father's Day, when hours are 8:00 AM to 3:00 PM. Mondays work differently: no public visits, but judges and attorneys have 24-hour access, and professional visits are allowed from 7:00 AM to 3:00 PM.

Trying to track down a letter or figure out why something was returned? Contact the Bexar County Sheriff's Office Mailroom at 210-335-6240 or 210-335-6868.

For mailroom help by email, use BCSOMailroom@bexar.org.

For commissary or Access SecurePak complaints - like problems with an order, care package issues, or refunds - email Kimberly Williams at kwilliams@keefegroup.com or April Riojas at april.riojas@keefegroup.com.

Prefer to call? Reach commissary and SecurePak support at 210-335-5074. When emailing about a problem, include the inmate's name and SID number so your message gets matched to the right account.

For questions tied to warrant verification or bond processing through the Booking & Release Satellite Office, call (210) 335-2592.