How to visit, scheduling, dress code, and visitor requirements
Bexar County Jail runs video visitation through ICSolutions. You'll need to register for an account to schedule visits—heads up, the scheduler doesn't work on Mac or Chromebook (ICSolutions support: 888-646-9437). Book at least 72 hours ahead, up to two weeks in advance. Anyone 17 or older must be registered and bring a valid government-issued photo ID. TDCJ IDs won't be accepted. Show up 30 minutes before your appointment, but no more than an hour early. Late? Your visit gets canceled. Visits may be monitored and recorded. The video center enforces a dress code, and you can't bring electronics, bags, cameras, food, drinks, or gum inside. Coin-operated lockers cost $1.25.
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Video visitation in Bexar County follows a set weekly schedule with a few key exceptions—Mondays aren't open for public visits, and Sundays are usually closed. Here's the breakdown of standard hours, holiday exceptions, and what you need to know about scheduling.
Video visits are straightforward once you know the rules that can derail them. Follow the checklist and steps below to get scheduled and avoid day-of cancellations.
Scheduling your first video visit is straightforward once you know two things: you'll use ICSolutions, and you'll need a Windows computer.
Video visits go smoothly when you arrive with the right ID, dressed appropriately, and without anything that needs to stay outside. This quick checklist helps you avoid getting turned away or having to reschedule.
A video visit goes fast—especially the first time. Here's what to expect during a 20-minute session at Bexar County so you can focus on your loved one, not the rules.
If you’re 17 or older, you must be registered and present a valid government-issued photo ID. TDCJ identification is not accepted for visits.
You can’t bring cameras, tape recorders, purses, bags (including diaper bags), backpacks, briefcases, cell phones, or other electronic devices. Food, beverages, and gum are also prohibited; coin-operated lockers are available for $1.25 (five quarters).
Arrive 30 minutes before your appointment (and no more than one hour early). If you show up late, your visit will be canceled.
Mail that doesn't follow Bexar County's rules—especially for photos—gets rejected. Stick to the right envelope format, stay within photo limits, and avoid anything the mailroom won't accept.
Want to add money to someone's trust account at Bexar County Adult Detention Center? You'll go through Access Corrections Secure Deposits. Here are your options—online, by phone, in person with cash, or through the mobile app—plus contacts for commissary or refund issues.
Your letter to the Bexar County Adult Detention Center won't arrive as a sealed envelope. Staff opens and inspects all incoming mail, scans it into a kiosk system for the inmate to view, then destroys the physical paper within days.
