Send Photos & Mail at Billy Moore Unit

How to send messages, photos, and packages

Overview

Staying in touch with someone at Moore Unit means setting up phone and digital options first. To receive inmate calls, register your telephone at texasprisonphone.com and provide the inmate's TDCJ ID. The registration site also lists contact numbers if you need help. For mail, TDCJ's digital mail platform (effective September 6, 2023) routes incoming personal letters, cards, and photos to the Digital Mail Processing Center. Everything gets scanned and uploaded to the inmate's account. Remote video visits are scheduled through the approved vendor website and may be limited by vendor rules and unit policies, including scheduling and time caps. Before you travel or plan a call or video visit, call the unit to confirm the inmate is at Moore Unit and has communication privileges.

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Quick Facts

  • To receive inmate calls you must register your telephone at texasprisonphone.com and provide the inmate's TDCJ ID.
  • TDCJ's digital mail platform began September 6, 2023; incoming personal mail, cards, and photos are sent to the Digital Mail Processing Center for scanning and upload.
  • Remote video visits must be scheduled through the vendor website and may be limited in frequency and duration.
  • Visitors should call the unit for final confirmation that an inmate is assigned to Moore Unit and has the needed communication privileges before traveling.
  • TDCJ’s digital mail platform for Moore Unit took effect September 6, 2023.

Send Photos & Mail Guides

Common Questions

How do I set up my phone to receive calls from an inmate at Moore Unit?

Register your telephone at texasprisonphone.com and enter the inmate’s TDCJ ID to link your number for calls. If you run into issues, use the contact numbers listed on the registration site for vendor assistance.

Can I send photos or cards to an inmate at Moore Unit?

Yes, but it goes through TDCJ's digital mail platform (effective September 6, 2023). Personal mail, cards, and photos are sent to the Digital Mail Processing Center for scanning and upload. Unit rules or inmate privileges can affect availability—call the unit to confirm any restrictions.

How do I schedule a video visit with someone at Moore Unit?

Schedule remote video visits through the approved vendor website, following their scheduling and payment steps. Visits may be limited in frequency and duration, so confirm availability with the unit beforehand.

Where do I send personal mail for someone at Moore Unit?

Send personal letters, cards, and photos to the TDCJ Digital Mail Processing Center. Use: Texas Department of Criminal Justice, Inmate’s Full First and Last Name + TDCJ Number, PO Box 660400, Dallas, TX 75266-0400.

When did Moore Unit start using the digital mail system?

Moore Unit started using TDCJ’s centralized digital mail platform effective September 6, 2023. From that date, incoming personal mail is routed through the Digital Mail Processing Center for scanning and upload.

What happens if the inmate doesn't have a tablet at Moore Unit?

If the inmate doesn't have a tablet, they receive black-and-white printed copies of their scanned correspondence from the facility.

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