How to send messages, photos, and packages
Staying in touch with someone at Moore Unit means setting up phone and digital options first. To receive inmate calls, register your telephone at texasprisonphone.com and provide the inmate's TDCJ ID. The registration site also lists contact numbers if you need help. For mail, TDCJ's digital mail platform (effective September 6, 2023) routes incoming personal letters, cards, and photos to the Digital Mail Processing Center. Everything gets scanned and uploaded to the inmate's account. Remote video visits are scheduled through the approved vendor website and may be limited by vendor rules and unit policies, including scheduling and time caps. Before you travel or plan a call or video visit, call the unit to confirm the inmate is at Moore Unit and has communication privileges.
Search for a loved one and send messages and photos in minutes.
Sending letters, cards, or photos to someone at the Moore Unit? Here's the key thing to know: all mail goes through TDCJ's digital mail system. You'll send it to a processing center where it gets scanned and delivered digitally.
Register your telephone at texasprisonphone.com and enter the inmate’s TDCJ ID to link your number for calls. If you run into issues, use the contact numbers listed on the registration site for vendor assistance.
Yes, but it goes through TDCJ's digital mail platform (effective September 6, 2023). Personal mail, cards, and photos are sent to the Digital Mail Processing Center for scanning and upload. Unit rules or inmate privileges can affect availability—call the unit to confirm any restrictions.
Schedule remote video visits through the approved vendor website, following their scheduling and payment steps. Visits may be limited in frequency and duration, so confirm availability with the unit beforehand.
Send personal letters, cards, and photos to the TDCJ Digital Mail Processing Center. Use: Texas Department of Criminal Justice, Inmate’s Full First and Last Name + TDCJ Number, PO Box 660400, Dallas, TX 75266-0400.
Moore Unit started using TDCJ’s centralized digital mail platform effective September 6, 2023. From that date, incoming personal mail is routed through the Digital Mail Processing Center for scanning and upload.
If the inmate doesn't have a tablet, they receive black-and-white printed copies of their scanned correspondence from the facility.
Prison visits take planning. The last thing you want is to arrive and discover the person you're visiting has been moved, lost their privileges, or visitation was canceled. Run through this quick checklist before heading to the Moore Unit.
Most denied visits at Moore Unit come down to a few preventable mistakes: not confirming visit details, showing up without the right ID, or bringing items that won't make it past the secure perimeter. Use the sections below as a quick check before you leave home.
Planning a visit gets easier once you understand three things: when visits happen, how long they last, and how often your loved one can receive them. Here's what TDCJ's official rules say—plus where the wording conflicts, so you can plan ahead and avoid getting turned away.
