Video Visits from Home with Someone at Blackwater River: Setup, Costs, and a 15‑Minute Tech Check

Before registering, confirm that Blackwater River Correctional Facility actually offers ConnectNetwork video visitation. Not every facility supports every visit type. Head to the ConnectNetwork visitation scheduling site (gtlvisitme.com), select the facility, and you'll see exactly what options are available for your loved one.

1. Go to the ConnectNetwork visitation scheduling site (gtlvisitme.com) - This is where registration, scheduling, and (when required) payment happens.
2. Create your visitor account - Use your own information so your account matches your identity.
3. Select Blackwater River Correctional Facility - Choosing the correct facility is what pulls up the right visitation options.
4. Search for the inmate - Use the search tools on the site to find your loved one.
5. Add the inmate to your account - This links your profile to the person you want to visit.
6. Register/add all visitors who will participate - Add each person who will be on the visit so they’re included properly when you schedule.

Registering and choosing a date/time through ConnectNetwork's scheduling service is free. That said, video visits often carry a fee. Costs vary by facility and visit length - but you won't have to guess. Any fees are displayed during scheduling, before you finalize anything.

• ✓ Be ready to enter payment details when you schedule a fee-based video visit
• ✓ Debit cards are accepted
• ✓ Charge cards are accepted
• ✓ Visa/Mastercard gift cards are accepted

Min Tech Check

• ✓ Sign in to the visitation scheduling site 15 minutes before your scheduled visit so you have time to test your connection
• ✓ Test your camera and microphone before the visit starts
• ✓ Confirm you’re using a supported device (PC, laptop, or Android mobile device)
• ✓ Check your internet connection and move closer to your router if you can
• ✓ Close extra apps, downloads, and browser tabs that could slow your connection

1. Sign in to your account - Use the same ConnectNetwork/gtlvisitme login you used to register and schedule.
2. Find your scheduled visit - Look for the visit you booked under your account.
3. Start the session when prompted - Follow the on-screen steps to begin the visit.

At-home video visits can take real pressure off your day. No travel, no parking, no long waits - just connect over the internet. That's a big relief if you're juggling work or school schedules. For kids, visiting from home often feels less intimidating than going into a facility, while still giving them face-to-face time with their parent or loved one.

Stuck during scheduling, payment, or account setup? ConnectNetwork has toll-free help lines and automated payment systems to handle common issues. You don't have to troubleshoot everything on your own.

For visitor help specifically, you can contact Visitor Support at (855) 208-7349. Hours are 6AM–4PM MST Monday–Friday and 7AM–4PM MST Saturday–Sunday.