What Happens After You Send Money to Blackwater River: Deposit Timing by Payment Method

How quickly your money reaches someone at Blackwater River Correctional Facility depends on two factors: the payment method you chose (online, mobile app, automated phone, kiosk, retail location, or mail) and the type of account you funded. Even when ConnectNetwork confirms the payment went through, the facility's own policies determine when your loved one can actually spend those funds.

Automated options - online, mobile app, automated phone, or kiosk - are the fastest route. Deposits to AdvancePay, PinDebit, or DebitLink accounts through these channels are available immediately. If you need money usable right away, this is your best bet.

Trust Fund (commissary) deposits made through ConnectNetwork's automated channels - online, mobile, phone, or kiosk - are typically transmitted to the facility within one business day. Payments submitted late in the day or near a weekend or holiday may not be usable until the following business day.

Paying by mail or cash at a retail location? Build in extra time. These deposits are generally processed the next business day after ConnectNetwork receives them - not when you drop the envelope in the mail or walk out of the store.

For mailed payments, the details matter. AdvancePay payments should have the check or money order made payable to "AdvancePay Service Department," and include your account number so it gets matched correctly. ConnectNetwork provides specific mailing addresses for AdvancePay and VAC payments - use the address that matches your account type.

1. Confirm how you paid and what you funded - Write down whether you used online, the mobile apps, the automated phone system, a kiosk, retail, or mail, and whether the deposit was for Trust Fund versus another account type.
2. Save your proof of payment - Keep your receipt, confirmation email, and any transaction or reference number from the payment.
3. Give it the right amount of time - Automated deposits can be faster, while Trust Fund automated deposits are typically transmitted within one business day, and retail/mailed payments are generally processed the next business day after they’re received.
4. Call ConnectNetwork if the timing is past what you expected - Have your transaction details ready. You can reach Customer Service at (877) 650-4249, or use the automated payment lines: AdvancePay (800) 483-8314, Trust Fund (888) 988-4768, and PIN Debit (855) 706-2445.