Why Your Number Isn’t Working Yet — Understanding Bland Correctional Center’s Call List Approval
If your loved one at Bland Correctional Center says they "added your number" but calls still won't go through, the reason is usually simple: your number isn't active until the phone subscriber gives consent.
At Bland Correctional Center, everyone using the phone system needs an approved call list. Your loved one may have submitted your number, but it won't go active until the telephone subscriber - the person who controls the phone line - grants consent to receive calls. That approval can take several days. So even when you're doing everything right, things can feel stuck.
Note: When an inmate or CCAP probationer/parolee activates their PIN and uses the phone system, they’re agreeing to follow the phone rules and consenting to monitoring and recording of calls.
Automated Consent
- ✓ Confirm you’re the person authorized to make decisions for that telephone number
- ✓ State your name when prompted
- ✓ Acknowledge that calls are monitored and recorded (except attorney calls with previously approved recording blocks)
When the automated consent call reaches you, treat it like you're activating your number for that call list. Be ready to confirm you're authorized to make decisions for the phone number, state your name clearly, and acknowledge the monitoring/recording prompt. Once you complete that process, the number can move from pending to active - though it may not happen right away.
Delays usually trace back to the consent step. Even after your loved one adds the number, it won't go active until the telephone subscriber grants consent - and that process can take several days. If you missed the automated consent call or didn't complete all the prompts, the number stays in pending status longer.
Speed Up
- ✓ Watch for the automated consent call and complete the prompts (confirm you’re authorized for the number, state your name, and acknowledge monitoring/recording)
- ✓ If your loved one says there’s a PIN problem on their end, they can report it to the contract phone vendor by dialing #21
- ✓ If you need a prepaid setup to receive collect calls, you can set up an AdvancePay prepaid phone account through ConnectNetwork (Global Tel*Link) online or by calling 1 (800) 483-8314
- Set up AdvancePay if you plan to use prepaid - You can do this through ConnectNetwork (Global Tel*Link) online or by calling 1 (800) 483-8314.
- Answer and complete the automated consent prompts - Confirm you’re authorized for the number, state your name, and acknowledge the monitoring/recording message.
- Handle persistent problems through the phone vendor - If your loved one is running into a PIN issue, they can report it to the contract vendor by dialing #21.
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