How to Send Money to Facility
Sending money is usually straightforward once you know which payment system the facility uses and how long deposits take to post.
Tennessee DOC uses ConnectNetwork (powered by GTL) as its primary platform for inmate telephone accounts and electronic payments. You can create an account and manage everything online, which is typically the fastest way to deposit funds and track what you've sent.
Timing: Most ConnectNetwork payments process instantly. All transactions are credited within two business days.
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- ✓ Use ConnectNetwork to set up and manage your account online for Tennessee DOC telephone/electronic payment services.
- ✓ Choose a deposit method through ConnectNetwork (online options may be available through your account).
- ✓ If you are mailing a PIN Debit deposit for a Tennessee DOC ConnectNetwork account, send it to: GTL Tennessee DOC Debit Lockbox 1705, PO BOX 209705, DALLAS, TX 75320-9705.
- ✓ Plan for timing: many payments post instantly, but allow up to two business days for the credit to appear.
If you're sending a PIN Debit deposit by mail, double-check the lockbox address before mailing anything. The address for Tennessee DOC PIN Debit deposits is: GTL Tennessee DOC Debit Lockbox 1705, PO BOX 209705, DALLAS, TX 75320-9705. Even with the correct address, keep that two-business-day processing window in mind, especially if your loved one needs the funds quickly.
Before submitting a payment, confirm that ConnectNetwork handles the specific type of deposit you need. Tennessee DOC lists ConnectNetwork as its primary platform for inmate telephone accounts and electronic payments, with online account creation and management. If something looks different when you sign in, or the account options don't match what you expected, verify the correct service for the facility and the person you're sending money to before completing any transaction.
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