The Real Cost of Staying Connected: Phone Calls, Video Visits, and Voicemails at Bob Wiley
Staying in touch with someone at Bob Wiley means working around specific hours, account requirements, and a few fee rules that are easy to miss. Here's how video visits, phone calls, and 30‑second voicemails actually work—so you can budget ahead and skip the surprises.
Video visits at Bob Wiley run daily from 7:45 a.m. to 10:30 p.m. Pacific Time, with the first session starting at 7:45 a.m. That's a much wider window than in-person visits, which are only available Saturday and Sunday from 8:00 a.m. to 5:00 p.m.
Each 30-minute video visit costs $7.50. The flat rate makes it simple to plan your weekly budget if you're scheduling multiple sessions.
Refunds & cancellations: Cancel at least 24 hours before your scheduled start time - otherwise you'll be marked as a no-show. Visits cut short for inappropriate behavior, dress code violations, or other policy issues aren't refunded. If the facility cancels on their end, you'll get a full refund (unless the cancellation was due to a policy violation on your part).
Inmates at Bob Wiley can't receive incoming phone calls. In emergencies, the facility may take a message - but whether it gets delivered is up to the Sergeant's discretion.
Prepaid Voicemail Icsolutions
- ✓ To set up a prepaid account or an inmate debit account (or to leave voicemails), contact ICSolutions 24/7 at 888-506-8407.
- ✓ To leave a 30-second voice message, call (559) 366-9800 and follow the automated prompts; you’ll need a prepaid account with available funds, your ICSolutions account PIN, and the inmate’s ID.
- ✓ If you’re using the facility’s lobby kiosk to make a deposit or payment, you’ll need to log into (or create) an ACCESS CORRECTIONS account.
- Check your balances before you schedule anything - video visits cost $7.50 per 30-minute visit, so make sure you’ve got enough set aside if you plan to schedule more than one.
- Confirm your voicemail/calling setup is ready - before you try to leave a message or manage prepaid calling, make sure your ICSolutions prepaid account has funds and you have your ICSolutions PIN available.
Avoid losing money on visits: Need to cancel? Do it at least 24 hours ahead or you'll be marked as a no-show. Visits ended for behavior, dress, or policy violations won't be refunded. If the facility cancels, you'll get your money back - unless the cancellation was caused by a policy violation on your end.
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