Setting Up Phone Service: How to Create an ICSolutions Prepaid Account and Leave Voicemails for Someone at Bob Wiley
Want to pay for calls or leave a voicemail for someone at Bob Wiley Detention Facility? You'll go through ICSolutions. Here are the contact numbers, mailing address, and steps you need.
Setting up phone service for someone at Bob Wiley Detention Facility starts with an ICSolutions account. They can help you create either a prepaid account or an inmate debit account. Call 888-506-8407 - the line is open 24/7.
Prefer to pay by mail? ICSolutions accepts cashier's checks or money orders. Send yours to: ICSolutions, ATTN: Customer Service, 2200 Danbury Street, San Antonio, TX 78217.
Mail Info Needed
- ✓ Your name (payer name)
- ✓ Your address
- ✓ Your daytime telephone number
- ✓ Name of the facility
- ✓ Inmate’s name
- ✓ Inmate’s ID number
- Fund your prepaid account - you must have a prepaid account with available funds before you can leave a voicemail.
- Get your information ready - have your ICSolutions account PIN number and the inmate’s ID in front of you.
- Call the voicemail line - dial (559) 366-9800.
- Follow the automated prompts - you’ll be guided through leaving a 30-second voice message.
- Call ICSolutions if you get stuck - for help setting up the account or troubleshooting, contact ICSolutions at 888-506-8407 (24/7).
Tip: Before calling, make sure you have the correct inmate ID and your ICSolutions PIN handy. If you're mailing a payment, keep a copy of everything you send - including your payer details. Mailed payments go to ICSolutions, ATTN: Customer Service, 2200 Danbury Street, San Antonio, TX 78217.
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