Who to Contact at Bob Wiley When You Have Questions or Need to Appeal a Decision
Trying to resolve a phone issue, understand why mail was rejected, or appeal a decision at Bob Wiley? Start with the right contact and keep a paper trail.
Inmates at Bob Wiley can't receive incoming phone calls. The facility won't take messages either - unless it's an emergency, and even then it's up to the Sergeant. If your issue is actually about phone service (funding your account, setting up voicemail), contact the phone provider directly. You'll get further than trying to relay a message through the facility.
Phone-service help: For prepaid or inmate debit account setup - or to leave voicemails - contact ICSolutions 24/7 at 888-506-8407.
Need to visit someone instead of calling or mailing? In-person visiting hours at Bob Wiley are Saturday and Sunday, 8:00 a.m. to 5:00 p.m. Specific times depend on housing location - call 559-636-4655 to confirm. Internet video visits are also available daily from 7:45 a.m. to 10:30 p.m. (Pacific Time).
If you're a family member, friend, or publisher - anyone other than the inmate - and you want to challenge a decision related to department policy or facility procedures, submit your appeal in writing to the Detention Division Compliance Lieutenant. This is the formal route for getting your concern reviewed and answered.
- ✓ Keep your appeal in writing (a letter is best)
- ✓ Clearly explain what decision you’re appealing and why
- ✓ Include enough detail for staff to identify the situation you’re referring to
- ✓ Attach copies of anything that helps document what happened (more on this below)
Timeline: After you submit an appeal to the Lieutenant, you should receive a written response within 15 working days.
Still not satisfied after the Lieutenant's response? Forward your appeal in writing to the Captain of the Detentions Division. This is the next step when issues aren't resolved at the Lieutenant level.
Timeline: When an appeal is forwarded to the Captain of the Detentions Division, a written response is expected within 20 working days.
What to Include
- ✓ The inmate’s full name (and any identifying number you have)
- ✓ What you’re appealing (policy/regulation decision or a specific facility procedure/practice)
- ✓ The date of the decision or event you’re appealing
- ✓ A short, clear description of what happened and what outcome you’re asking for
- ✓ Copies or screenshots showing what was rejected/denied (for example, a rejection notice or message)
- ✓ Copies of any related correspondence you received
- ✓ Any notes you kept (dates, times, names, and what you were told)
Since the facility responds to appeals in writing, include your mailing address at the top of your letter. Add a phone number or email if you want to give them options for clarifying details. Making it easy to reach you helps the Lieutenant - or the Captain, if you escalate - match your appeal to the right situation and respond within the stated timelines.
Practical tip: Send clear copies and keep your originals. If you can, keep a copy of the full appeal packet you mailed so you can reference it if you need to escalate.
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