Why Your Video Visit Might Be Cancelled (When You'll Get a Refund and What Counts as a No‑Show)
If your video visit at Bob Wiley Detention gets cut short or doesn't happen at all, the reason matters — especially for refunds and whether you get marked as a no-show.
At Bob Wiley, timing is everything. Cancel your video visit at least 24 hours before it's scheduled to start. Miss that window and skip the visit? You'll be marked as a no-show.
Tip: Treat the 24-hour mark as a hard deadline. Set a reminder the day before so you have time to cancel if plans change - and avoid getting tagged as a no-show.
Refunds depend on who cancelled and why. If the facility cancels your video visit, you get a full refund - unless the cancellation is tied to a policy violation.
If your visit gets stopped because you broke a rule, don't expect your money back. Bob Wiley's policy is clear: no refunds for visits ended due to inappropriate behavior, dress code violations, or other policy issues.
Bottom line: Facility-cancelled visits are refundable (unless the cancellation is due to a policy violation). Visits stopped because of behavior, dress, or other violations aren’t refundable.
Video visitation at Bob Wiley is a privilege, not a right. Visits can be denied, canceled, or ended for misconduct. If yours gets terminated for inappropriate dress or behavior, you won't get a refund.
Note: If staff decide a visit involves misconduct, it can end immediately. Keeping your behavior and appearance within policy is the simplest way to protect your visit time and your payment.
Don't let a check-in issue wreck your visit. For on-site video visits, check in at least five minutes early and bring the required ID. Miss your time slot without canceling 24 hours ahead, and you'll be marked as a no-show.
- Confirm your appointment time - double-check the scheduled start time so you’re not rushing at the last minute.
- Check in at least five minutes early with the required ID - each scheduled visitor needs to present the required ID for on-site video visits.
- Cancel at least 24 hours ahead if you can’t make it - otherwise you’re expected to attend and you may be deemed a no-show if you fail to show up.
S5
- ✓ Cancel at least 24 hours before your scheduled start time so you aren’t deemed a no-show if you miss it.
- ✓ Follow dress and behavior rules closely - visits stopped for inappropriate dress, inappropriate behavior, or other policy violations don’t get refunds.
- ✓ If the facility cancels your visit, save any confirmation or record of the cancellation in case you need to track your full refund (as long as it wasn’t cancelled due to a policy violation).
These rules matter because internet video visits at Bob Wiley cost $7.50 per 30-minute session. A missed cancellation window or a policy violation can mean money you won't get back.
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