How to Contact an Inmate at Facility
Reaching someone at Bossier Parish Jail usually means working with a phone services vendor, video visit tools, and mail-based deposits. Here are the details that trip people up most often, plus what to double-check before you send money or plan a visit.
Having trouble with phone calls? Start with the phone services provider. Securus customer service handles billing issues, problems receiving calls, unwanted calls, and setting up blocks. Call them at 1-800-844-6591.
Video visits go through a vendor platform, not the jail directly. Securus Video Connect is fully web-based. Friends, family, attorneys, and public officials can schedule and join video sessions using the free Securus app or any computer or tablet with internet access.
Reminder: Do not bring telecommunications equipment or component hardware into the facility, including cell phones, pagers, beepers, SIM cards, portable memory chips, batteries, chargers, or cameras/recording devices.
Sending money by mail through JPay? The details on your money order matter. Make it payable to JPay and write the inmate's name and ID on the memo line. Mail the money order and deposit slip to: JPay, PO Box 531370, Miami Shores, FL 33153. Each money order maxes out at $999.99.
Steps to Follow
- ✓ Call Securus customer service at 1-800-844-6591 for billing help, call reception problems, unwanted calls, or to request a block.
- ✓ Use Securus Video Connect to schedule and join video sessions (using the free Securus app, or a computer/tablet with internet).
- ✓ Leave prohibited telecommunications items at home when visiting, including cell phones, SIM cards, chargers, batteries, portable memory chips, and cameras/recording devices.
- ✓ If mailing funds through JPay, make the money order payable to JPay, put the inmate’s name and ID on the memo line, and mail it with the deposit slip to JPay, PO Box 531370, Miami Shores, FL 33153.
Money order limit: JPay money orders for deposits max out at $999.99 per money order, so split larger amounts into multiple money orders if needed.
Phone and video systems vary by facility, and vendors sometimes update their policies. Before setting anything up, confirm that 1-800-844-6591 is still the right Securus support number for your situation. For video visits, verify that your loved one's location offers Securus Video Connect and check what you need to do to schedule and join a session.
- Check the current visitation rules: Look specifically for prohibited items and property rules for visitors.
- Confirm the telecom-device restrictions: Ask whether items like phones, chargers, SIM cards, portable memory chips, and cameras/recording devices are prohibited, even if they stay in a pocket or bag.
- Ask about storage options: Find out whether there are lockers or any approved way to store personal items on-site, or whether you need to leave everything secured elsewhere before you arrive.
- ✓ Confirm the mailing address for JPay money orders: JPay, PO Box 531370, Miami Shores, FL 33153.
- ✓ Confirm the money order payee name is still “JPay.”
- ✓ Double-check what must be written on the money order and deposit slip (including the inmate’s name and ID on the memo line).
- ✓ Verify the maximum amount is still $999.99 per money order before you send it.
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