What Happens After You Request a Visit at Boyd Unit (Relationship Verification and Scheduling)

When you submit a Relationship Request, it gets routed to the inmate's unit of assignment - for someone at Boyd Unit, that means Boyd Unit. Staff there verify your relationship to the inmate. Until they complete that step, scheduling won't become available.

While Boyd Unit staff verify the relationship, your request sits in the system as pending. This waiting period is normal - it's the verification process running its course, not a sign you did something wrong.

Once verified, you may be able to schedule - but approval doesn't guarantee a visit slot. Visitation at TDCJ units, including Boyd Unit, is encouraged when it fits security and classification guidelines. But it's still a privilege. Visits can be temporarily restricted due to rule violations, security concerns, lockdowns, or emergencies. Any of these can affect scheduling availability even after your relationship is verified.

If you're looking for a Schedule Visit button and it's missing - or replaced with a "Call Unit" message - take that literally. You'll need to call Boyd Unit directly to arrange your visit instead of booking online.

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• ✓ Double-check that you actually submitted the Relationship Request (not just searched for the inmate) and that you selected the correct relationship before sending it.
• ✓ While you wait, expect the request to remain pending as Boyd Unit staff verify the Visitor/Inmate relationship.
• ✓ Recheck the scheduler later to see whether the relationship has been verified and scheduling options appear.
• ✓ If the Schedule Visit button is blank or replaced with “Call Unit,” call Boyd Unit to schedule.
• ✓ Keep notes on who you spoke with and when, so you can follow up clearly if you need to call again.