How to send messages, photos, and packages
Branch County Jail generally follows common Michigan patterns for staying in touch. Phone calls, video visits, tablet messaging, and electronic mail are usually handled through third-party vendors. Phone service typically means the incarcerated person places outgoing calls, often using collect billing or a prepaid, debit, or receiving account you set up with the vendor. Non-legal phone calls and video visits are recorded and monitored, though attorney communications may be handled differently. For video visits, you'll create a vendor account, request approval as an authorized visitor, then schedule sessions through the vendor portal or app. Tablet messaging and photos may be available for approved contacts, but content is screened and vendors set their own fees and content rules.
Search for a loved one and send messages and photos in minutes.
Address the mail with the inmate’s name first, then the jail’s address exactly like this: The Inmate’s Name Branch County Jail 379 Keith Wilhelm Dr. Coldwater, MI 49036 Using the correct name and full facility address helps keep mail from being delayed or rejected during processing.
Set up a receiving or prepaid/debit account with the facility's phone vendor so you can accept calls. People in custody place outgoing calls. The jail doesn't accept incoming calls to your number.
Create an account with the facility's approved video vendor and request approval as an authorized visitor. Once approved, you can schedule remote or on-site video visits through the vendor's portal or app.
Yes. Tablets commonly let approved contacts send messages, photos, and voice messages. All content is screened, and the vendor sets fees and content rules, so review the vendor's guidelines before sending anything.
Video visits at Branch County Jail run Tuesday through Sunday. Mondays are off, so plan accordingly.
If you're trying to put money on someone's account at Branch County Jail, the biggest obstacle right now is that the jail's online instructions aren't accessible.
If you're planning to visit someone at Branch County Jail, call the jail to verify the rules before you go. Several of the Sheriff's jail information pages that normally cover visits, mail, deposits, and forms are currently returning a "403 Forbidden" message.
