How to Send Money to Someone at Branchville: Trust Fund, PIN Debit, and AdvancePay Explained
Trying to put money on someone's account at Branchville? First, you'll need to pick the right account type: Trust Fund (for commissary), PIN Debit (for phone and tablet use), or AdvancePay (prepaid calls to your phone number). Here's how each one works and how to fund it through ConnectNetwork.
A Trust Fund deposit is money the incarcerated person can spend like cash inside the facility - typically on commissary purchases. At Branchville, you deposit to the Trust Fund through ConnectNetwork. From there, they can buy snacks, hygiene items, and other approved basics.
PIN Debit works differently - it's specifically for telephone services. At Branchville, PIN Debit funds cover both phones and tablets. If you want to help them pay for their own calls and related services, this is usually the right account.
AdvancePay is a prepaid calling option tied to your specific phone number - including cell phones. When they call that number and you accept, charges come out of your AdvancePay balance. Set it up at ConnectNetwork.com or call 800-483-8314. This is a good option if you'd rather prepay for calls instead of dealing with standard billing.
How to Add Money Channels
- ✓ ConnectNetwork website (automated channel; transmitted to the facility within one business day)
- ✓ ConnectNetwork mobile app (automated channel; transmitted to the facility within one business day)
- ✓ ConnectNetwork toll-free phone system (automated channel; transmitted to the facility within one business day)
- ✓ Facility kiosk (automated channel; transmitted to the facility within one business day)
- ✓ AdvancePay setup by phone: 800-483-8314
Sending a mailed deposit? Build in some extra time. ConnectNetwork (GTL) typically processes mailed deposits the next business day after they arrive.
Support and Fees
- ✓ AdvancePay support/setup: 800-483-8314
- ✓ PIN Debit support: 855-706-2445
- ✓ Trust Fund support: 888-988-4768
Fees aren't universal. Trust Fund deposit fees vary by facility, so the best way to see what Branchville charges is to sign in to your ConnectNetwork account and check the facility-specific details there.
Automated deposits are the fastest option. When you deposit through ConnectNetwork's website, mobile app, toll-free phone, or kiosk, funds are transmitted to the facility within one business day.
Mailed deposits take longer. Once ConnectNetwork (GTL) receives your payment, they typically process it the next business day.
Double-check before you submit: Make sure you've selected the correct person (name and ID) in ConnectNetwork so the money goes to the right account. And don't assume fees are the same everywhere - confirm Branchville's Trust Fund fees inside your ConnectNetwork account.
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