Sending Money to Someone at Branchville: Trust Fund, AdvancePay, Money Orders, and Timing
Sending money is straightforward once you pick the right account type. Here's how Trust Fund (commissary), AdvancePay, PIN Debit, and money orders work for Branchville—and how long each takes.
The Trust Fund (commissary) account is the main "everyday spending" account. Money you deposit goes straight to the person at Branchville, who can spend it like cash at the facility commissary. Family and friends add money through ConnectNetwork.
AdvancePay works differently - it's strictly for phone calls, not commissary items. It's a prepaid collect service: the incarcerated person places calls that draw from the AdvancePay balance tied to your phone number. Set it up through ConnectNetwork or by calling 800-483-8314.
PIN Debit is another phone option. It lets the incarcerated person pay for their own calls using their own funds (depending on facility rules). Indiana DOC publishes separate support numbers for AdvancePay, PIN Debit, and Trust Fund - so you can call the right line if something looks off.
ConnectNetwork is the main way to add money to Trust Fund online. Deposits made through any automated channel - the website, mobile app, toll-free phone, or kiosk - get transmitted to the facility within one business day.
Help by phone: AdvancePay support/setup: 800-483-8314. PIN Debit support: 855-706-2445. Trust Fund support: 888-988-4768.
Fees aren't one-size-fits-all. Trust Fund deposit fees vary by facility. The easiest way to see what you'll pay for Branchville is to sign in to your ConnectNetwork account and check the fees listed there.
- Get a money order - purchase a money order in U.S. dollars.
- Fill it out carefully - use the incarcerated person’s full name and double-check their DOC number so the payment gets matched correctly.
- Include the deposit form - a deposit form must go with the money order.
- Mail it to the processor address listed in the instructions you’re using - mailed deposits are generally processed the next business day after the processor receives them.
Verify before you mail: Indiana DOC guidance shows conflicting instructions - one says make the money order payable to “ViaPath Financial Services” and mail it to Gainesville, Florida, while another instruction set says make it payable to “TouchPay Holdings, LLC” and mail it to Houston, Texas.
Since the payee name and mailing address don't match across published instructions, don't mail a money order until you've confirmed which is correct. Verify the payee, the address, and whether a deposit form is required before sending anything - otherwise your money could get delayed or returned.
How fast your money arrives depends on how you send it. Automated ConnectNetwork deposits (website, app, phone, or kiosk) transmit within one business day. Money orders are generally processed the next business day after the processor receives them - so factor in mailing time on top of that.
Fees and rates vary by facility. For Trust Fund deposits, ConnectNetwork says the cost depends on the correctional facility. The most reliable way to see current fees is to sign in to your ConnectNetwork account and check what it shows for Branchville.
Troubleshoot Contacts
- ✓ Call 800-483-8314 for AdvancePay help or to set up the prepaid collect account.
- ✓ Call 855-706-2445 for PIN Debit questions.
- ✓ Call 888-988-4768 for Trust Fund (commissary) deposit support.
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