How to Contact an Inmate at Facility

To contact someone at the Brevard County Jail Complex, start by creating an account on the Smart Communications website. This account lets you schedule remote video visits, receive phone calls, and send electronic messages and photos.

Remote video visits come in 15-minute or 30-minute sessions at $0.25 per minute. That's $3.75 for 15 minutes or $7.50 for 30 minutes. If your loved one places an inmate-initiated Video on Demand call, you only have 3 minutes to answer, so keep your phone close when you're expecting one. In-person, face-to-face visitation isn't part of the regular process here. The facility only allows face-to-face visits for professional visits or when Jail Command has given special approval.

The Jail Complex uses Smart Communications kiosks and portable kiosks in all housing units. Inmates use these for outside and internal communications. Mail works through this system too: regular postal mail (postcards, letters, greeting cards) gets scanned so the inmate can view it on the kiosks. The original paper is destroyed. Addressing matters. Print the inmate's name and ID number clearly on the outside of the envelope or postcard, or it will be returned to sender.

1. Create your Smart Communications account - This is required to schedule remote video visits, receive phone calls, and send electronic messages and photos.
2. Confirm what you can do from your account - Once you are set up, check which communication options are available for the inmate you are trying to reach (video visits, calls, messaging, photos).

• ✓ Pick a 15-minute or 30-minute remote video visit, priced at $0.25 per minute ($3.75 for 15 minutes, $7.50 for 30 minutes).
• ✓ If the inmate initiates a Video on Demand call, answer within 3 minutes or you will miss the connection.
• ✓ Plan on remote options for personal visits. Face-to-face visits are limited to professional visits or visits specially approved by Jail Command.

• ✓ Clearly print the inmate’s name and ID number on the outside of the envelope or postcard, or the mail will be returned to sender.
• ✓ Assume anything you send by regular postal mail will be scanned for the inmate to view and the original paper will be destroyed.
• ✓ If you want to send electronic messages or photos, do it through your Smart Communications account.

Once you've set up Smart Communications, check which features you can actually use for the specific inmate you're trying to reach. The account covers video visits, calls, electronic messaging, and photos, but confirm what's available for your situation before making plans.

Pricing and options can change, so confirm the current rate and session lengths before you load funds or schedule. The posted structure is 15- or 30-minute sessions at $0.25 per minute, but verify what's currently being offered.

Before mailing anything, confirm you're following the facility's current procedures. Regular postal mail is scanned for the inmate to view on the kiosks, and the originals are destroyed. The envelope or postcard must clearly show the inmate's name and ID number, or it gets returned. Since inmates access these items through kiosks and portable kiosks in their housing units, understanding how that access works can help you set expectations.

Quick Reference

• ✓ Create a Smart Communications account to schedule remote video visits, receive phone calls, and send electronic messages and photos.
• ✓ Remote video visits are 15 or 30 minutes at $0.25 per minute ($3.75 or $7.50).
• ✓ Regular postal mail is scanned for kiosk viewing and the original is destroyed.
• ✓ Put the inmate’s name and ID number clearly on the outside of the envelope or postcard, or it will be returned.
• ✓ There is no routine face-to-face visitation, except professional visits or specially approved visits by Jail Command.