How to Set Up Your First Video Visit at Brevard County Jail
Brevard County Jail uses video visitation instead of in-person visits. To connect with someone inside, you'll need to set up an account and book a time slot in advance.
Brevard County Jail contracts with Smart Communications to handle all video visits. Kiosks are installed throughout the housing units, and this is how all visits happen - there's no standard face-to-face visitation unless you're an attorney or have special approval from Jail Command.
First, create an account on the Smart Communications website. This account handles everything - scheduling visits, receiving calls, sending messages, and sharing photos. Take a minute to double-check your login info before moving on.
Need help setting things up? Smart Communications Customer Care is available 7 days a week from 7:00 AM to 12:00 Midnight (EST) at 727-349-1561.
Video visits can be scheduled up to 7 days in advance, but no less than 24 hours ahead. If you're hoping to visit tomorrow, you're probably too late. Check the calendar early and grab a slot as soon as you know your preferred day.
- ✓ 8:00 AM–12:00 PM
- ✓ 1:00 PM–5:00 PM
- ✓ 8:00 PM–10:30 PM
Visits come in two lengths: 15 minutes or 30 minutes. The rate is $0.25 per minute - $3.75 for a 15-minute visit, $7.50 for 30 minutes. If you're nervous about your first call, starting with 15 minutes is a low-pressure way to get comfortable with the system.
Brevard also offers Video on Demand, where the inmate initiates the call. Here's the catch: you only have a 3-minute window to answer. Miss it, and the visit won't connect. Keep your device nearby during visitation hours if you're expecting a call.
Having trouble logging in, adding funds, or connecting to a visit? Contact Smart Communications Customer Care at 727-349-1561. They're available seven days a week, 7:00 AM to 12:00 Midnight (EST), and can help with account setup, deposits, billing, and refunds.
Tip: Since you have to use a Smart Communications account to visit, start with Smart Communications Customer Care for account, billing, deposit, or technical issues (727-349-1561; 7:00 AM–12:00 Midnight EST).
Quick Checklist
- ✓ Create your Smart Communications account before you try to schedule anything.
- ✓ Schedule your visit at least 24 hours ahead, but no more than 7 days in advance.
- ✓ Pick a 15-minute ($3.75) or 30-minute ($7.50) visit and make sure you’re ready to cover the $0.25/minute cost.
- ✓ Plan your call during video visitation hours: 8:00 AM–12:00 PM, 1:00 PM–5:00 PM, or 8:00 PM–10:30 PM.
- ✓ If your loved one uses Video on Demand (inmate-initiated), be ready to answer within 3 minutes when the call comes in.
Support: For help with account setup, deposits, billing, refunds, or troubleshooting, call Smart Communications Customer Care at 727-349-1561 (7:00 AM–12:00 Midnight EST).
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