Free Calls, Video Visits, and Messages at Bristol County: What Changed on Dec 1, 2023
As of December 1, 2023, Securus communication services at Bristol County are free for people in custody and their loved ones. Phone calls, video visits, and messaging cost nothing - same goes for extras like eCards, VideoGrams, and photo attachments. Not every Securus product may be available at the facility, but whatever communication options they do offer are now provided at no charge.
- ✓ Phone calling
- ✓ Securus Video Connect
- ✓ Securus Text Connect
- ✓ eMessaging
- ✓ eCard
- ✓ VideoGram
- ✓ Photo attachments
No. You don’t have to sign up for anything special or submit a request. The free Securus communications became automatically available on December 1, 2023.
Money left in a Securus Debit (prepaid) account doesn't disappear. Those funds can still be used for other Securus services that aren't communications - things like games, music, or movies, depending on what the facility offers.
The basic setup hasn't changed - you'll use whatever Securus options Bristol County makes available, including phone, video, and messaging. Not every facility offers every tool, so if you're looking for something specific like video visits, confirm it's available. One thing to keep in mind: "free" doesn't mean "unlimited." The facility can still enforce time limits, monitoring policies, and other standard rules. Worth checking ahead if you're planning a longer call or video visit.
Reminder: The no-cost change started December 1, 2023. Facility rules like time limits and monitoring can still apply, so check with the facility if you’re unsure how something works.
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