How to Contact an Inmate at Brooklyn Correctional Inst, CT. (CT)

Connecticut DOC facilities don't accept incoming calls to inmates. If you want to talk by phone, the call has to come from inside. Inmates can place outgoing collect calls or calls billed through Securus (often connected with JPay services).

There's also a calling list to consider. Each inmate submits up to ten phone numbers they're allowed to call for social contact. Your number needs to be on that list before they can reach you.

Connecticut DOC also uses tablets and e-messaging through JPay (a Securus company). If you're planning to fund tablet use, know that Tablet Media Account balances cannot exceed $150. A revised funding process takes effect August 18, 2025, allowing deposits directly into the Tablet Media Account.

Steps-to-follow

• ✓ Wait for the inmate to call you. Connecticut DOC inmates do not receive incoming telephone calls.
• ✓ Make sure your phone number is on the inmate’s calling list. The list can include up to ten numbers for social calls.
• ✓ Be ready for calls to come through as collect calls or through the Securus billing option (sometimes paired with JPay services).

• ✓ Use JPay (a Securus company) for CT DOC tablet and e-messaging services.
• ✓ If you add money for tablet media, plan around the account limit. Tablet Media Account balances cannot exceed $150.
• ✓ If you are planning for later in 2025, note the change effective August 18, 2025: funds for CT DOC Tablet Media Accounts can be deposited directly into the Tablet Media Account.

• ✓ Get on the inmate’s approved visiting list before you attempt to visit.
• ✓ Keep your group small. No more than two visitors are allowed per visit, including children.

The big rules may be clear, but details can trip you up. Before relying on phone calls or planning a visit, confirm the current call schedule for the housing unit, how the inmate adds or changes numbers on their calling list, and what the facility requires to get on an approved visiting list. If you're using tablet messaging, ask what features are currently available and whether there are any messaging limits.

1. Confirm the current provider setup: Ask whether phone billing is currently handled through Securus and how JPay services fit in for accounts or payments.
2. Ask about today’s fees and payment methods: Get the current cost details for collect calls or billed calling options, and how tablet-related purchases or funding are processed.
3. Double-check the tablet funding change timeline: If you are planning around the August 18, 2025 update for direct Tablet Media Account deposits, confirm how it works in practice and whether anything is changing during the transition.

• ✓ The inmate calling list limit (up to ten numbers) is still current, and how often the list can be updated.
• ✓ The Tablet Media Account balance cap is still $150, and what happens if a deposit would push it over the limit.
• ✓ The process for getting approved for the inmate’s visiting list (forms, turnaround time, and where to submit them).
• ✓ The two-visitor limit per visit (including children), and whether there are any exceptions for special circumstances.

For reliable updates, check the Connecticut DOC information pages and the facility's official materials. If something is unclear, follow up with Brooklyn Correctional Inst. directly. A quick confirmation before putting money on an account or traveling for a visit can save real frustration.