How to Schedule a Video Visit at Brown County Jail (ICSolutions / JailATM)
Video visits at Brown County Jail are straightforward once you know which system to use and the timing rules that trip people up. Here's how to get set up on the ICSolutions/JailATM platform and schedule a visit without getting caught off guard by approval delays or billing surprises.
Brown County Jail switched its phone and video visitation provider to ICSolutions. To schedule a video visit, you'll use JailATM.com. Here's the catch: some older paperwork still references Securus for scheduling. If you're looking at a PDF or handout that mentions Securus, ignore it - that's outdated. Double-check you're using the current platform before planning your visit.
Note: ICSolutions phones went active on 09/24/2025 and video visitation on 10/06/2025. If you're scheduling close to a changeover date, verify you're in the right system before locking in a time.
Head to JailATM.com to create your account and schedule a video visit through ICSolutions. Have your basic information handy so you can finish registration in one sitting.
Step2 Registration
- ✓ Be ready to show a valid, government-issued photo ID during the initial registration process.
- ✓ You must be at least 18 years old to register.
- ✓ If you’re an attorney registering, you’ll need your bar card in addition to your government-issued ID.
- ✓ If the visitor is under 18 for an off-site (remote) visit, a parent or guardian must be present.
Don't wait until the day before your visit to create an account. Approvals typically take 24 to 48 hours. Register a couple days early so you have time to sort out any hiccups with ID verification.
Once you're approved, plan ahead. Brown County Jail requires visits to be scheduled at least 24 hours in advance. The only exception: attorneys and approved professionals aren't held to the 24-hour rule.
- ✓ Off-site (remote) video visitation hours (Sunday through Saturday): 7:00 am–10:30 am; 1:00 pm–3:30 pm; 5:30 pm–9:00 pm
- ✓ On-site visitation hours (Main Jail or Work Release Center, Monday through Friday): 8:30 am–10:00 am; 1:30 pm–3:30 pm
Remote video visits run 20 minutes, so be ready to sign in and start on time. Only two guests can be visible on camera during the call - keep your group small and make sure just two people are in frame.
Scheduling as an attorney or approved professional? Follow the registration requirements carefully, including any extra ID documentation. These visits have different rules in some areas, so make sure you select the correct visitor type when setting up your account and scheduling.
Your scheduled start time is a hard start. Sign in late and you won't get extra time or a do-over - you'll only get whatever minutes remain in your original window.
Billing warning: Cancel less than 24 hours in advance and you'll still be charged for the visit.
Keep privacy in mind when planning your conversation. All video visits are recorded and electronically monitored - with one exception: attorney and approved professional visits are not recorded.
Verify Before Schedule
- ✓ Confirm you’re using JailATM.com to schedule (Brown County Jail’s current announcement points visitors there for ICSolutions video visits).
- ✓ If you see instructions telling you to schedule through Securus, treat that as older guidance and verify the current provider before you book.
- ✓ Keep the changeover dates in mind: the announcement lists 09/24/2025 for ICSolutions phones and 10/06/2025 for ICSolutions video visitation.
For the most current scheduling instructions, stick with Brown County Jail's official video visitation announcement and the JailATM site it references. That's the safest way to avoid outdated steps or the wrong portal.
Find an Inmate at Brown County Jail
Search for a loved one and send messages and photos in minutes.
