How to send messages, photos, and packages
Brown County Jail uses ICSolutions for phone and video communication. You'll set up your account through JailATM.com to schedule calls and visits. Standard in-person video sessions last 20 minutes and allow up to two guests on screen at once. There's no weekly limit on video visits, which makes staying in touch easier when schedules get tight. Professional visitors also get 20-minute slots. If the jail is mid-transition to a new vendor or statewide platform, expect account setup steps and scheduling windows to shift. Check the vendor site for the most current process and to purchase any needed credits.
Search for a loved one and send messages and photos in minutes.
If your mail keeps getting returned, you're not alone. Brown County Jail changed how personal mail works, and the old address no longer works. Here's how to send mail the right way so it actually reaches your loved one.
Brown County Jail no longer handles most personal mail at the facility. Your letters now go through a central digital processing center—send them to the wrong address and they'll come right back.
Video visits at Brown County Jail are 20 minutes long. Up to two guests can be visible during a video visit.
Brown County Jail moved phone and video services to ICSolutions and directs you to set up your account at JailATM.com. Once your account is created, use the vendor site to schedule visits and purchase any call or video credits you need.
No. Brown County Jail does not impose a weekly limit on the number of video visits an inmate can have.
Starting October 6, 2025, personal mail goes through JailATM.com at a central facility in Jonesboro, AR. Mail sent directly to the jail will be returned. Follow the addressing guidance in the mail policy so the processor can match your letter to the right inmate.
Yes, but only under specific rules: books and magazines must come from the approved vendor (Hamilton) and must be softcover. Inmates are limited to 2 magazines and 3 books, and items considered a security threat will be seized.
Brown County Jail prohibits mail from victims, current or former inmates, parolees/probationers, co-defendants, current or former jail employees, and anyone with an active protection order. If you’re not sure whether a category applies to you, check the facility’s mail policy before sending anything.
Your first visit goes smoother when you show up with the right ID, arrive early enough to sign in, and know your loved one's unit schedule. This guide will help you avoid getting turned away at the door.
Your first visit goes much smoother when you handle registration and ID details ahead of time. Here's what Brown County Jail requires—so you don't get turned away at check-in or miss your visit window.
Brown County Jail is switching phone and video services to ICSolutions. Here's what you need to know: key dates, how to set up your JailATM.com account, and the difference between remote and on-site video visits.
