How to send messages, photos, and packages
Brown Creek Corrections uses ConnectNetwork for electronic communications. If you already have a ConnectNetwork account, you can log in with the same email and password. Most services run through third-party vendor portals and apps—create or sign in to your account, add funds through the vendor site, then use their app or portal for phone calls, messaging, and video visits. One thing to watch: AdvancePay accounts become inactive after 180 consecutive days without activity, and balances may be forfeited unless law or contract says otherwise. ConnectNetwork also posts a notice about an August 2020 Telmate data breach, so review vendor notices and your account settings before sharing sensitive personal information. For refunds, double-check the phone number—different vendor pages list different contacts.
Search for a loved one and send messages and photos in minutes.
The North Carolina Spring package ordering window runs from Wednesday, January 7th through Friday, February 6th. Mark those dates—once the deadline passes, you're out of luck until the next seasonal period.
Yes. You can use your existing ConnectNetwork credentials and sign in with the same email and password for Brown Creek Corrections communications.
AdvancePay accounts become inactive and may be subject to forfeiture after 180 consecutive days of inactivity, unless law or contract provides otherwise.
ConnectNetwork lists 877-650-4249 for AdvancePay refunds, but the GTL/ConnectNetwork sign-in page shows a different refund phone number. Confirm the correct contact number on the vendor page you’re using before you call.
Orders for the NC spring package are accepted from Wednesday, January 7 through Friday, February 6. Place your order through Union Supply Direct's vendor page—the spring package is pre-approved for statewide purchase in North Carolina.
Yes. If the offender is placed on HCON, MCON, ICON, or Safekeeper status before shipping, Union Supply Direct will cancel the order and refund you minus a $5.00 restocking fee.
Possibly, but confirm first. Union Supply Direct warns that some prisons may not have the infrastructure for rechargeable electronic devices, so you’ll want to verify compatibility with facility restrictions before buying.
- Fill out the NCDAC trust account deposit form in blue or black ink (make sure every field is legible). - Make the money order payable to “TouchPay Holdings”. - Put the offender’s full name and double-check the OID number before you mail anything.
Mailed a money order that never posted—or worse, it came back? TouchPay/ViaPath has a specific process for handling problem deposits, and they want you to wait before reaching out. Here's how to protect yourself and what to do next.
Work shapes daily life at Brown Creek. Here's what's available—inside the facility, at the metal plant, and through work release for those who qualify.
