Send Photos & Mail at Brown Creek Corrections, NC

How to send messages, photos, and packages

Overview

Brown Creek Corrections uses ConnectNetwork for electronic communications. If you already have a ConnectNetwork account, you can log in with the same email and password. Most services run through third-party vendor portals and apps—create or sign in to your account, add funds through the vendor site, then use their app or portal for phone calls, messaging, and video visits. One thing to watch: AdvancePay accounts become inactive after 180 consecutive days without activity, and balances may be forfeited unless law or contract says otherwise. ConnectNetwork also posts a notice about an August 2020 Telmate data breach, so review vendor notices and your account settings before sharing sensitive personal information. For refunds, double-check the phone number—different vendor pages list different contacts.

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Quick Facts

  • If you already have a ConnectNetwork account you can sign in with the same email/password.
  • AdvancePay accounts become inactive and are subject to forfeiture after 180 consecutive days of inactivity unless law or contract provides otherwise.
  • ConnectNetwork lists 877-650-4249 as the customer service refund phone number for AdvancePay refunds.
  • The GTL/ConnectNetwork sign-in page repeats the 180-day AdvancePay inactivity/forfeiture policy but displays a different refund phone number.
  • Union Supply Direct’s spring package is pre-approved for statewide purchase in North Carolina.

Send Photos & Mail Guides

Common Questions

Can I use my existing ConnectNetwork account to sign in for Brown Creek Corrections?

Yes. You can use your existing ConnectNetwork credentials and sign in with the same email and password for Brown Creek Corrections communications.

What happens to AdvancePay funds if an account is unused?

AdvancePay accounts become inactive and may be subject to forfeiture after 180 consecutive days of inactivity, unless law or contract provides otherwise.

Who should I call for an AdvancePay refund for Brown Creek communications?

ConnectNetwork lists 877-650-4249 for AdvancePay refunds, but the GTL/ConnectNetwork sign-in page shows a different refund phone number. Confirm the correct contact number on the vendor page you’re using before you call.

When can I order the NC spring package for an inmate at Brown Creek Corrections?

Orders for the NC spring package are accepted from Wednesday, January 7 through Friday, February 6. Place your order through Union Supply Direct's vendor page—the spring package is pre-approved for statewide purchase in North Carolina.

Will my order be canceled if the inmate is placed on control status before the package ships?

Yes. If the offender is placed on HCON, MCON, ICON, or Safekeeper status before shipping, Union Supply Direct will cancel the order and refund you minus a $5.00 restocking fee.

Can I include rechargeable electronic devices in a package to Brown Creek Corrections?

Possibly, but confirm first. Union Supply Direct warns that some prisons may not have the infrastructure for rechargeable electronic devices, so you’ll want to verify compatibility with facility restrictions before buying.

Other Guides for Brown Creek Corrections, NC

brown-creek-money-order-steps

How to Send Money to Someone at Brown Creek: Money Order Step-by-Step

- Fill out the NCDAC trust account deposit form in blue or black ink (make sure every field is legible). - Make the money order payable to “TouchPay Holdings”. - Put the offender’s full name and double-check the OID number before you mail anything.

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