Buncombe Detention Facility

Visitation at Buncombe Detention Facility is appointment-based. You're responsible for scheduling your own visit (the facility does not auto-schedule). On-site, in-person visits are held Tuesdays and Thursdays from 9:00 to 10:30am and 6:45 to 7:45pm. Each visit lasts 20 minutes and must be booked at least 24 hours in advance. For your first visit, call the Detention Facility front desk at (828) 250-4610 or (828) 250-4557 to arrange it. Before scheduling, make sure you're on the incarcerated person's approved visitor list and that you've completed any required visitor application. You can also create an iWebVisit account at www.iwebvisit.com to check for video visit options.

Phone and messaging services at Buncombe Detention Facility run through a third-party vendor system. Inmates cannot place collect calls, so you'll need to set up an account or deposit funds before a detainee can use the phones. Phone time is available for purchase online at paytel.com. Since these services are vendor-run, you'll manage accounts, funding, messaging, and video visits through the vendor's website or app rather than through the facility directly. To get started, create your vendor account, add funds in the portal, and follow the vendor's instructions for any approvals or video visit scheduling. Digital messaging and video visits use the vendor's secure system. Some setups require the incarcerated person to initiate contact before you can reply.

Buncombe Detention Facility charges a $30 service fee per defendant, payable directly to the Buncombe County Sheriff's Office. Accepted payment types include cash (exact change only) and certified checks. Personal checks are not accepted. Phone calls from people in custody are not billed as collect calls, so a prepaid account or deposited funds are required before calls can be made. Phone time can be purchased online at paytel.com. For sending funds more generally, North Carolina jails commonly use third-party vendors that offer multiple deposit methods: online or app payments, phone payments, walk-in or kiosk options, cash networks, or mailed money orders. When making a deposit, enter the incarcerated person's full booked name and inmate or account number exactly as shown, and follow the vendor's instructions so the funds post correctly.