Buncombe Detention Facility
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Guides for This Facility
How to Schedule Your First Visit at Buncombe Detention Facility
Scheduling your first visit at Buncombe Detention Facility is straightforward once you know the available time blocks and who to call.
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How Civil Process Works at Buncombe County Sheriff's Office: Service Fees and Requirements
Getting paperwork served in Buncombe County? The Civil Process Division can only move as fast as what you provide. Here's what they serve, what copies and envelopes you'll need, and how fees work.
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How to Schedule Your First In-Person Visit at Buncombe Detention Facility
Visiting someone in jail for the first time can feel overwhelming—especially when you want to get everything right. Here's how to schedule an in-person visit at Buncombe Detention Facility, step by step.
Read GuideAt a Glance
Visitation
- Visitors must make visitation appointments themselves; the facility does not schedule visits for you.
- On-site visit days and times are Tuesday and Thursday, 9:00am–10:30am and 6:45pm–7:45pm.
- Visits occur in 20-minute intervals and must be scheduled at least 24 hours in advance.
Mail & Letters
- Buncombe Detention Facility receives inmate mail through TextBehind, and TextBehind does not charge the sender to process physical letters.
- Physical letters must include the sender’s full name and address and be addressed with the inmate’s full name and ID and the facility’s full name (spell out the state), mailed to P.O. Box 247 as listed by the facility.
- Offsite mail vendors typically scan and deliver letters digitally to inmates after screening rather than delivering originals directly.
Sending Money
- There is a $30.00 service fee per defendant payable directly to the Buncombe County Sheriff’s Office.
- Inmate phone calls are not collect; an account must be set up or funds deposited and phone time can be purchased at paytel.com.
- Visitors may set up an iWebVisit account at www.iwebvisit.com for remote visitation access when available.
Contact Info
- Main office: 60 Court Plaza, 4th Floor, Asheville, NC 28801; main phone (828) 250-4503.
- Civil Process Division phone is (828) 250-4410 and fax is (828) 250-6929; hours M–F 8:00 a.m.–4:30 p.m.
- The sheriff’s front desk can be contacted for civil process or detention inquiries at (828) 250-4503 during regular business hours.
Facility Info
- The facility has a housing capacity of 524 inmates, an average daily population of about 430, and requires 160 staff to operate.
- Buncombe County Detention Facility is open 24 hours a day.
- Inmates are processed and released 24 hours a day upon instruction of the judicial system.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Buncombe Detention Facility holds on-site visits on Tuesdays and Thursdays during two windows: 9:00–10:30am and 6:45–7:45pm. Each visit lasts 20 minutes, and you need to schedule at least 24 hours ahead. You're responsible for making the appointment—not the person inside. For your first visit, stop by the Detention Facility Front Desk or call (828) 250-4610 or (828) 250-4557. If you'd rather visit remotely, video visitation may be available through iWebVisit at www.iwebvisit.com. Before heading over, confirm you're on the approved visitor list and review the facility's ID requirements.
Read full guideMail & Letters
Buncombe Detention Facility processes non-legal mail through TextBehind, and there's no charge to senders. When mailing a letter, include your full name and return address. Address the envelope with the inmate's full name and ID, plus the facility's full name (spell out the state). Send it to P.O. Box 247. With offsite mail vendors like TextBehind, letters are screened and scanned for digital delivery—the original is typically kept only briefly. If you need it returned, request that right away. Processing is usually fast, though delivery times can vary.
Sending Money
Handling money for someone at Buncombe Detention Facility? Here are the basics. Buncombe County charges a $30 service fee per defendant, payable directly to the Buncombe County Sheriff's Office. They accept exact-change cash and certified checks—no personal checks. Phone calls aren't collect, so you'll need to fund an account or deposit money for phone time at paytel.com. For commissary deposits, common options include online or mobile vendor sites, phone deposits, walk-in kiosks, retail locations, or mailed money orders (depending on the vendor). Use the inmate's booked name and ID number exactly as shown. Funds go into their trust/commissary account for purchases and approved debits.
Read full guideContact
Need to reach someone about Buncombe Detention Facility? Call the Buncombe County Sheriff's Office main line at (828) 250-4503 during business hours, or visit 60 Court Plaza, 4th Floor, Asheville, NC 28801. For emergencies, call 911. The Civil Process Division handles service-related matters separately—reach them at (828) 250-4410 (fax: (828) 250-6929), Monday–Friday, 8:00 a.m.–4:30 p.m. For tow sheets, release forms, and property/evidence releases, go to Leicester Crossing at 339 Leicester Highway, Asheville. Questions about those services? Call Buncombe County Communications at (828) 255-5555. When calling about someone in custody, have their full name and booking/offender ID ready if you have it.
Common Questions
Showing 6 of 15When are on-site visitation hours at Buncombe Detention Facility?
On-site visits are held Tuesdays and Thursdays from 9:00am–10:30am and 6:45pm–7:45pm.
VisitationHow long are visits and how far in advance must I schedule them?
Visits are 20 minutes long and must be scheduled at least 24 hours in advance.
VisitationHow do I schedule my first visit or who do I call at Buncombe Detention Facility?
You need to schedule the appointment yourself. For first-time visits, contact the Detention Facility Front Desk at (828) 250-4610 or (828) 250-4557, or set up an iWebVisit account at www.iwebvisit.com for video visit options when available.
VisitationHow do I send a letter to someone at Buncombe Detention Facility?
Send physical letters through TextBehind following their process or standard USPS rules. Include your full name and address on the envelope, and address it with the inmate's full name and ID plus the facility's full name (spell out the state). Mail it to P.O. Box 247.
Mail & LettersDoes TextBehind charge the sender to process a physical letter to Buncombe Detention Facility?
No. TextBehind does not charge the sender to process physical letters on behalf of Buncombe Detention Facility.
Mail & LettersCan I get the original letter returned instead of just the scanned copy?
Offsite mail vendors typically deliver only a scanned copy after screening—not the original. If you need the original back, request a return quickly. Windows, fees, and the process vary, so check TextBehind's options directly.
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Did You Know?
Buncombe County Detention Facility in North Carolina has a total housing capacity of 524 inmates, operates with 160 staff, and houses about 430 inmates on an average day.
This guide is based on feedback from 111 families and official facility documentation. Learn how we verify