How to Contact an Inmate at Buncombe Detention Facility (NC)
Trying to stay in touch with someone at Buncombe Detention Facility? The key is understanding how phone calls are funded and placed. Here's how to get set up so calls can go through.
Calls from Buncombe Detention Facility are not collect. You can't just accept a call and pay later. To receive calls, you'll need either a prepaid account linked to your phone number or funds deposited into the inmate's account for phone use.
The facility directs people to purchase phone time online through paytel.com. If your number is the one the inmate will be calling, get this set up before they try to reach you. Otherwise, you'll likely miss calls.
Note: This page does not include current call rates, exact call availability by housing unit, or limits on who can be called. Before spending money, verify the details directly with the facility or the phone provider listed for Buncombe Detention Facility.
Steps to Follow
- ✓ Set up a prepaid account for your phone, or make sure funds are deposited for the inmate to use for phone calls
- ✓ Purchase phone time online at paytel.com
- ✓ Plan for prepaid calling only, calls from this facility are not collect
Start with what the Buncombe Detention Facility rules tell us: calls are not collect, and calling requires either a prepaid account for your phone or funds available for the inmate. The facility also references paytel.com for purchasing phone time. From there, you'll want to confirm the practical details that affect whether calls actually go through. That includes the current provider handling phone service for this jail, accepted payment methods, current rates and fees, and when inmates are allowed to access phones.
- Fax the order to the Civil Process Division contact - Send Domestic Violence Protective Orders to Misty.Holmes@buncombenc.gov.
- Confirm they received it - Call (828) 250-4426 to verify receipt.
Note: For Domestic Violence Protective Orders, the fax destination is Misty.Holmes@buncombenc.gov and the follow-up number is (828) 250-4426. Confirm these details are still current before relying on them.
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