Mail, photos, messaging, and phone/call options for staying in touch.
Phone and messaging services at Buncombe Detention Facility run through a third-party vendor system. Inmates cannot place collect calls, so you'll need to set up an account or deposit funds before a detainee can use the phones. Phone time is available for purchase online at paytel.com. Since these services are vendor-run, you'll manage accounts, funding, messaging, and video visits through the vendor's website or app rather than through the facility directly. To get started, create your vendor account, add funds in the portal, and follow the vendor's instructions for any approvals or video visit scheduling. Digital messaging and video visits use the vendor's secure system. Some setups require the incarcerated person to initiate contact before you can reply.
Search for a loved one and send messages and photos in minutes.
Trying to stay in touch with someone at Buncombe Detention Facility? The key is understanding how phone calls are funded and placed. Here's how to get set up so calls can go through.
Planning a visit, handling civil paperwork, checking a warrant, or picking up property? Calling the right office first can save you a wasted trip. Here's who to contact so you get to the right place the first time.
Trying to visit someone, serve paperwork, check on a warrant, or pick up property? Getting to the right office quickly saves you extra trips and endless phone transfers. Here's who to call.
Inmates cannot make collect calls. They need an account or deposited funds before placing any calls. You can purchase phone time through the vendor portal at paytel.com.
You can buy phone time online at paytel.com through the facility’s approved communications vendor.
Yes. Messaging, video visits, and other tablet features are handled through a third-party vendor. Both you and the incarcerated person will use the vendor's account and app or website.
If you need the Buncombe County Sheriff's Office to serve civil papers, a few details matter: the right documents, a valid address for the person being served, and the correct payment type. Here's what the Civil Process Division requires, what they serve, and how to get your paperwork submitted.
Getting paperwork served in Buncombe County? The Civil Process Division can only move as fast as what you provide. Here's what they serve, what copies and envelopes you'll need, and how fees work.
Visiting someone in jail for the first time can feel overwhelming—especially when you want to get everything right. Here's how to schedule an in-person visit at Buncombe Detention Facility, step by step.
