How to send messages, photos, and packages
Trying to stay in touch with someone at Burke County Jail? Start with Burke County's official Inmate Phone Service page and the Inmate Handbook—that's where the jail posts its own instructions and facility-specific links. Communication options typically include phone calls, tablet-based messaging, and video visits, but a third-party vendor handles these services rather than the county directly. You'll need to create an account with the approved vendor, add the person you're supporting, and fund your account through the vendor's portal or app. Video visits and secure messages often require both parties to be approved in the vendor system, and you may need to schedule visits through the vendor site or app.
Search for a loved one and send messages and photos in minutes.
Check the Burke County Jail website pages titled “Inmate Phone Service” and the “Inmate Handbook.” Those pages are where the county posts its guidance and any official links for communication.
Use the county’s Inmate Phone Service page to identify the approved vendor, then create a vendor account and follow their steps to add the incarcerated person and enable calling or schedule video. Video visits or messaging often won’t work until both sides are approved in the vendor system.
Add funds through the communications vendor’s portal or app. Vendor deposits are the usual way to pay for calls and enable paid tablet features.
Trying to help someone in Burke County? Downloadable forms can save time—but only if you understand what the county is (and isn't) promising. Here's where to find the forms and how to use them safely.
Need to track down information or figure out who handles a specific question? Start with the public sources Burke County maintains. Here are the most reliable places to look—and when it makes sense to call instead.
