Send Photos & Mail at Burke County Jail, NC

How to send messages, photos, and packages

Overview

Trying to stay in touch with someone at Burke County Jail? Start with Burke County's official Inmate Phone Service page and the Inmate Handbook—that's where the jail posts its own instructions and facility-specific links. Communication options typically include phone calls, tablet-based messaging, and video visits, but a third-party vendor handles these services rather than the county directly. You'll need to create an account with the approved vendor, add the person you're supporting, and fund your account through the vendor's portal or app. Video visits and secure messages often require both parties to be approved in the vendor system, and you may need to schedule visits through the vendor site or app.

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Quick Facts

  • Burke County Jail’s website includes separate pages for 'Inmate Phone Service' and the 'Inmate Handbook'.
  • Most jail communication services (phones, messaging, tablets, video) are provided by third‑party vendors and accessed via their apps or portals.
  • You usually need to create an account with the facility’s approved communications vendor to manage phone, messaging, or video services.
  • Adding funds through the vendor portal or app is the typical way to enable paid calling or tablet features.

Common Questions

Where can I find Burke County Jail’s information about inmate phone service?

Check the Burke County Jail website pages titled “Inmate Phone Service” and the “Inmate Handbook.” Those pages are where the county posts its guidance and any official links for communication.

How do I set up phone or video communication for someone at Burke County Jail?

Use the county’s Inmate Phone Service page to identify the approved vendor, then create a vendor account and follow their steps to add the incarcerated person and enable calling or schedule video. Video visits or messaging often won’t work until both sides are approved in the vendor system.

How do I add money so an inmate can make calls or use tablet features?

Add funds through the communications vendor’s portal or app. Vendor deposits are the usual way to pay for calls and enable paid tablet features.

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