Burlington Residential Facility, IA

Burlington Residential Facility allows approved friends and family to visit in person or by video at no cost. All visits are scheduled through the Ameelio app. To get approved, adults must complete a printed, signed Visitor Application and mail it—electronic applications aren't accepted. Minors must be listed on a guardian's application. Ameelio handles scheduling only. Facility staff review and approve or deny visit requests, and if yours is denied, you can appeal in writing to the Central Visiting Authority at Mount Pleasant Correctional Facility. When you arrive, expect to be searched and follow the dress code. Shoes are required, and miniskirts, shorts above the knee, muscle shirts, see-through clothing, and halter tops aren't allowed. For application or process questions, contact Centralized Visiting. Victims who wish to visit should use the facility's Victim Services page.

Burlington Residential Facility won't take incoming phone calls—you can't call in to reach someone. For calls to work, the offender must add your number to an approved calling list and place outbound calls to you. Telephone rates posted for the facility list local, intrastate, and interstate calls at $0.06 per minute. International rates vary and are listed separately with an effective date. Iowa law (Iowa Code §904.508A) also establishes an inmate telephone fund, requiring phone-service money to be used for inmates' benefit. Calls—and any other remote communication options—are typically handled through third-party vendors, which usually means setting up an account and pre-funding it.

Incoming non-legal personal mail for Burlington Residential Facility must be sent to Pigeonly's central mail-processing PO Box in Las Vegas. Pigeonly Corrections opens non-legal mail, creates a digital color scan, prints a copy, and delivers that copy to the facility. The original is retained briefly and then destroyed under Pigeonly's policy. Since mail is centrally processed, follow the processor's addressing and sender-information requirements so the item can be matched to the right person. Legal or privileged mail works differently—send it directly to the institution and mark it clearly to preserve legal privilege. Iowa DOC facilities may also use assigned mailing codes (Mount Pleasant Correctional Facility's code is 1113, for example), so check whether your recipient needs a specific code. Personal mail sent directly to the facility instead of the processor will likely be returned.

All inmate spending and commissary funds for Iowa DOC are routed through a central Offender Fiduciary Account in Fort Dodge. Burlington Residential Facility does not process mailed deposits locally. To send money by mail, use a cashier's check or money order and send it to the IDOC Offender Fiduciary Account in Fort Dodge with the inmate's name and ID number, plus your full sender details. Missing information can lead to the deposit being returned. In-person drop-offs of money orders or cashier's checks are no longer accepted at institutions. For faster options, add funds electronically through Access Corrections, JPay, or Western Union Send2Corrections. Access Corrections deposits typically post in real time and are available within 24 hours. CashPayToday walk-in cash deposits are capped at $900 per transaction.