How to send messages, photos, and packages
Burlington Residential Facility won't take incoming phone calls—you can't call in to reach someone. For calls to work, the offender must add your number to an approved calling list and place outbound calls to you. Telephone rates posted for the facility list local, intrastate, and interstate calls at $0.06 per minute. International rates vary and are listed separately with an effective date. Iowa law (Iowa Code §904.508A) also establishes an inmate telephone fund, requiring phone-service money to be used for inmates' benefit. Calls—and any other remote communication options—are typically handled through third-party vendors, which usually means setting up an account and pre-funding it.
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Sending money to someone in the Iowa Department of Corrections? The fastest way to avoid delays: use the exact payee name, write the required info clearly, and mail everything to one centralized address in Fort Dodge.
Sending a letter, photos, or other non-legal mail to someone in the Iowa Department of Corrections? It won't go straight to the prison. Everything gets routed to a central processing PO Box in Las Vegas first, then forwarded as a printed copy.
No. Burlington Residential Facility does not accept incoming calls; the offender must add your number to an approved calling list and then call you outbound.
Local, intrastate, and interstate calls are listed at $0.06 per minute. International call rates vary and are shown separately on the facility’s telephone rates notice.
Iowa Code §904.508A authorizes an inmate telephone fund and requires money from telephone services to be used for the benefit of inmates.
Send non-legal personal mail to Pigeonly’s central mail-processing PO Box in Las Vegas, as required for Burlington Residential Facility. If you send routine personal mail directly to the facility instead, it will likely be returned.
No. Pigeonly opens non-legal mail, scans it into a color copy, and delivers the printed copy to the facility. Originals are retained under Pigeonly's retention and destruction policy—they're not routinely given to the inmate.
Send legal or privileged mail directly to the institution and clearly mark it so it’s handled as privileged correspondence. Privileged mail is processed differently from personal mail to protect confidentiality while still allowing appropriate inspection procedures.
Getting money onto someone's commissary account in Iowa is straightforward once you know the system. Here are the main options for Mount Pleasant Correctional Facility—and what sets each one apart.
Your first visit to Mount Pleasant Correctional Facility goes smoother when you know two things: how scheduling works and what will get you turned away at the door. This guide covers how to plan your visit, what to wear, and what to expect during screening.
Budgeting for phone contact with someone in an Iowa prison? You need two things: the state's published per-minute rate and a clear picture of where that money actually goes. Here's the straight version.
