Understanding Phone Calls from Butte County Jail: Programs, Rates, Hours, and How to Block Calls
Phone calls are often the fastest way to stay connected with someone at Butte County Jail, but the setup can feel confusing at first. Here's how calling works through ICSolutions—your options, what calls cost, when they can come through, and how to block them if needed.
ICSolutions offers a Prepaid Collect program tied to your phone number. You set up a prepaid account, add funds ahead of time, and those funds cover incoming calls from the jail to that number.
Prefer to fund the person in custody directly? ICSolutions also has a Call Center Debit option. Friends and family deposit money into the inmate's debit calling account, and the inmate uses those funds to call county-approved phone numbers.
ICSolutions also offers a Voicemail Messaging program. Set up a prepaid account and you can leave a voicemail for your inmate - messages are limited to 30 seconds.
- ✓ Deposit by phone using a credit or debit card
- ✓ Deposit online using a credit or debit card
- ✓ Deposit through Western Union
- ✓ Mail a check or money order
Domestic calls from Butte County Jail cost $0.07 per minute. That rate applies to Local, Intrastate/IntraLATA, Intrastate/InterLATA, and Interstate calls.
International calls are priced differently - international debit calls are billed at the carrier cost plus an additional $0.21 per minute.
Budget tip: Domestic rates are straightforward, but international debit calls add carrier cost plus $0.21 per minute. Check the rate structure before accepting calls or adding funds.
If you’re mailing a deposit for an ICSolutions PrePaid account, send it to: ICSolutions PrePaid Account Set Up, 2200 Danbury Street, San Antonio, TX 78217.
Inmate telephones at Butte County Jail are available from 10:00 am to 10:00 pm for collect calls.
Need to pass along information? Use other approved communication options. The jail won't accept calls or take messages for inmates.
If you don't want calls from Butte County Jail, you can block them during an incoming call. Listen to the automated voice prompt - there's an option to block your phone from receiving further calls from the jail.
Warning: Blocking your phone number blocks all calls from the Butte County Jail - not just calls from one specific inmate.
Having trouble? If calls won't connect, deposits aren't showing up, or the prompts don't work as expected, contact ICSolutions directly.
- Confirm the rate you’ll be billed - Domestic calls are posted at $0.07 per minute, while international debit calls are billed at carrier cost plus $0.21 per minute.
- Plan ahead for international calls - Because the carrier portion can vary, budget extra if you’re accepting international debit calls.
- Choose the setup that matches how you want to pay - Use Prepaid Collect if you want to fund calls to your specific phone number, or Call Center Debit if you want to deposit money into the inmate’s debit calling account for calling county-approved numbers.
- Use voicemail when a live call isn’t realistic - The Voicemail Messaging program lets you leave a 30-second message through a prepaid account.
- Pick a deposit method you can reliably repeat - You can add funds by phone or online with a credit/debit card, through Western Union, or by mailing a check or money order.
Reminder: The jail won't take calls or messages for inmates. For phone-system problems, contact ICSolutions.
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