Understanding Caddo County's Electronic Mail System: Why Inmates Receive Digital Copies

Caddo County uses an electronic mail system for most inmate correspondence. Your loved one receives a digital copy of what you send, not the original paper letter. Mail goes to a remote processing address connected to City Tele Coin (CTC), not directly to the jail. Include the inmate's name and CTC PIN, along with the correct unit and address, so staff can match it to the right person. Once processed, the scanned mail is uploaded to the inmate's profile and can be viewed on facility kiosks or tablets.

1. Address your mail to the remote processing address - Use the inmate’s name and CTC PIN, along with: Caddo County Jail, 4506 Marlena St. Unit 14, Bossier City, LA 71111.
2. CTC receives the envelope and processes it - City Tele Coin personnel handle incoming mail at the remote location.
3. The mail is scanned and added to the inmate’s account - The contents are digitized and uploaded to the inmate’s user profile.
4. Your loved one reads it on a kiosk or tablet - Inmates access the digital copy on available kiosks or tablets.

After your mail arrives at the remote processing location, City Tele Coin staff process and upload it within 24 hours. The variable is postal delivery time to that remote address. If timing matters, keep in mind the 24-hour window starts when they receive it, not when you drop it in the mailbox.

Since the jail uses digital delivery, don't mail physical items expecting your loved one to hold them. Outside of legal mail and approved privileged mail, inmates won't receive anything physical. Want to send funds or everyday necessities? Use inmate commissary and web deposits instead of the postal service.

• ✓ Personal items or “care packages” sent through the postal service
• ✓ Regular correspondence with the expectation the inmate will receive the original paper copy
• ✓ Money orders sent by mail (they are not accepted and are returned)
• ✓ Items you are trying to provide to the inmate through the mail instead of using commissary or web deposits

Books and magazines must ship directly from the distributor. Don't mail reading material from home as a personal package. It needs to come from the vendor or distributor to the facility's processing address.

For inmates, digital delivery means mail appears as an electronic copy on kiosks or tablets. For you, it changes what "sending mail" actually looks like. The paper you put in the envelope usually won't be the paper they hold. This is why the jail emphasizes not sending physical items. Only legal mail and approved privileged mail arrive in physical form. Everything else gets scanned and delivered electronically.

1. Use commissary and web deposits for support - If you’re trying to provide items or funds, follow the commissary and web deposit options instead of mailing things.
2. Order books and magazines from the distributor - Personal shipments are not the route for reading materials.
3. Address allowed mail correctly - When sending letters (and when legal or privileged mail applies), include the inmate’s name and CTC PIN and use the listed remote processing address so it can be uploaded to their profile.