How to Contact an Inmate at Facility

Trying to find out where someone is housed? Start with the Imprisoned Person Locator phone line at 225-383-4580. Have their DPS&C number ready, or at minimum their full name and date of birth. You'll need one or the other to get location details.

Phone calls in Louisiana prisons are handled by an outside vendor, Securus Technologies. If you're running into billing issues or having trouble receiving calls, reach Securus customer service at 1-800-844-6591.

Steps to Follow

• ✓ Call 225-383-4580 and ask to be connected to the Imprisoned Person Locator. Have the person’s DPS&C number, or their name and date of birth.
• ✓ Use the information you receive (especially the current facility location) to make sure you are following the correct process for contacting them at the right place.

• ✓ If you need help setting up phone access, have a billing question, or cannot receive calls, contact Securus customer service at 1-800-844-6591.

Before you rely on any phone number from an old note or online directory, confirm you have the current numbers for the locator line and the phone vendor. Phone systems and routing change, and a quick verification can save you a lot of frustration. When you call, double-check what identifying details they need. The locator line requires either the DPS&C number or the person's name and date of birth. If you're dealing with call issues, ask whether the problem should go through Securus directly or whether the facility has its own process for reporting call problems.