How to Send Money to Facility

For Louisiana state prisons, money deposits go through JPay. You can add funds online (including JPay's mobile app), by phone at 1-800-574-5729, or in person at a MoneyGram walk-up location.

Some facilities also have JPay kiosks in the lobby, which is convenient if you're already visiting. Whichever method you choose, be aware of maximum deposit amounts, fees, processing times, and investigation thresholds. These all affect when the money actually hits the account, so check the current rules for the specific facility where your person is housed before sending anything.

Steps to Follow

• ✓ Decide how you want to send funds: JPay online (including the mobile app), JPay by phone at 1-800-574-5729, MoneyGram walk-up, mail a money order, or a lobby kiosk (if the facility has one).
• ✓ If you use JPay online or the app, follow the prompts to select Louisiana and the correct incarcerated person, then complete the deposit.
• ✓ If you use JPay by phone, call 1-800-574-5729 and complete the deposit using the automated system or support.
• ✓ If you use MoneyGram, go to a MoneyGram walk-up location and submit the deposit for a Louisiana state prison transfer.
• ✓ If you mail a money order, include the required JPay deposit slip with the money order as instructed. This type of deposit is mailed to JPay for processing, so build in extra time for mail delivery and handling.
• ✓ If you plan to use a lobby kiosk, confirm the kiosk is available at that facility before you make the trip.

1. Confirm where your person is housed: Louisiana state prisons use JPay for deposits, but you still want the correct facility and the correct person before you send money.
2. Pick your deposit method: Use JPay online (including the mobile app), JPay by phone at 1-800-574-5729, MoneyGram walk-up, a mailed money order, or a lobby kiosk (if available).
3. Complete the deposit carefully: For mail deposits, include the required JPay deposit slip with the money order. For phone, online/app, kiosk, or MoneyGram, follow the prompts and double-check the recipient details.
4. Save your proof of payment: Keep your receipt, confirmation number, or money order stub. If there is a delay or problem, this is what you will need.
5. Verify the deposit posted: Processing times vary, so check the account after a reasonable window. If it does not post, use your receipt details when you ask for help.

Before sending money, confirm the current maximum deposit amounts, fees, processing times, and any investigation thresholds that could delay or hold a deposit. These details change, and they matter most when you're working against a deadline (trying to cover commissary or load a phone account quickly, for example).