Caldwell Corrections Center, NC

Caldwell Corrections Center offers both in-person and video visitation, but all visits require an appointment. Schedule by calling or emailing the facility, and call the day before to confirm your appointment and the offender's status. First-time visitors must submit a completed visitor application for staff approval—the offender can provide a blank application and mail it to you. If you're 16 or older, include an approved picture ID with your application. Minors under 16 need a birth certificate instead. The visitor submits the application, not the offender. Under normal circumstances, offenders get one visit per week for up to two hours, typically with up to three approved visitors per session (wardens can modify these limits). Everyone 16 and older must pass through a metal detector and may be pat-searched. Leave your phone, smartwatch, camera, and any recording devices in the car—smart/AI glasses aren't allowed either. Refuse the search, and you won't get in.

Communication at Caldwell Corrections Center runs through ViaPath/ConnectNetwork. Use their online portal to create an account, add calling funds, and manage PIN Debit deposits—deposits can be made 24/7 at ConnectNetwork.com. AdvancePay prepaid calling is another option; call 1-800-483-8314 to set up service or add funds. Setting up calling from outside the U.S.? Contact AdvancePay International at 1-888-216-7423 or AdvancePayInternational@gtl.net. Watch for fees: automated payments cost $3.00, while live operator payments run $5.94. Visa, MasterCard, and Discover are accepted. Video visits use the Getting Out Visits app—you can start one on-demand or schedule ahead. ViaPath/GTL also provides approved tablet services, with minutes purchased from trust account funds.

Caldwell Corrections Center routes all non-legal mail through TextBehind. Address your letter exactly to TextBehind's Maryland P.O. Box (P.O. Box 247, Phoenix, MD 21131) using the vendor's required format—otherwise it gets returned. TextBehind scans incoming non-legal mail, including cards, photos, and artwork, then delivers digital copies to offenders' tablets. This is part of NCDAC's effort to reduce contraband. Don't send packages through TextBehind. They won't be processed and will come back to you. For books and publications, order from the publisher or an approved retailer and ship to the prison's street address—not the TextBehind P.O. Box. Identity documents? Send copies only. Originals aren't accepted. The TextBehind app is free to download, but sending content through the service costs money.

Sending money to someone at Caldwell Corrections Center goes through ViaPath and its subsidiaries. You can deposit by web, mobile app, phone, or at walk-in locations. Need help? Call ViaPath's toll-free line at 877-650-4249. Only visitors approved for that specific offender can make deposits—follow the vendor deposit form instructions carefully. Mailing a money order? Make it payable to TouchPay and include the required deposit slip. Send it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Money orders must be in U.S. dollars and can't exceed $300. According to NCDAC guidance, there's no fee for sending money orders. If something's wrong with your money order, TouchPay mails it back. Wait at least one week after mailing, then email moneyorders@viapath.com if you have questions.