Faster Options: ConnectNetwork and Other Ways to Send Money to Someone at Caldwell CC
Getting money onto someone's trust account at Caldwell CC comes down to two main options: mail a money order, or use ConnectNetwork for faster deposits.
At Caldwell CC, most people either mail a money order through TouchPay or use ConnectNetwork for online and mobile deposits. Already have a ConnectNetwork account? Your same email and password still work - no need to start over.
Mail Money Order
- ✓ Money orders don’t have a sending fee for trust deposits, which can make this the most budget-friendly option.
- ✓ Each money order is capped at $300, and it has to be issued in U.S. dollars - so larger amounts will need to be split into multiple money orders.
ConnectNetwork lets you send money by credit or debit card through their website or mobile app. If you have an existing account, just log in with your usual email and password. Prefer to handle it by phone? Call their toll-free line at (888) 428-1845 for help signing up or completing a deposit.
Here's something that catches people off guard: GTL/ConnectNetwork Friends & Family accounts can go inactive and be subject to forfeiture after 180 consecutive days without use (unless local law or contract terms say otherwise). That's worth knowing if you load money and then don't touch the account for a while. The upside? Any activity resets the clock. Even occasional use keeps the account active - helpful if you only send money every few months.
If your account was forfeited: You can request a refund by calling customer service at 866-516-0115.
Trying to avoid fees? Mailing a money order costs nothing beyond the money order itself. Need it done fast? ConnectNetwork is the better choice, especially if you're paying by card and already have an account set up. Either way, double-check the fees shown at checkout before you finalize the payment.
- Choose your lane (mail vs. ConnectNetwork) - If you need faster processing and want to pay by card, start with ConnectNetwork; if you’re keeping costs down, plan on a money order.
- Log in (or create an account) on ConnectNetwork - If you already have a ConnectNetwork account, use the same email/password to sign in.
- Call for help if you get stuck - Use the ConnectNetwork toll-free sign-up/assistance line at (888) 428-1845.
- If you’re mailing, prepare a money order within the limit - Keep each money order at $300 or less.
- Double-check the final cost and rules before you send - Money orders have no sending fee, but always review the vendor screens/terms for anything that could affect your total or timing.
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