How Tablets and ConnectNetwork Phone Accounts Work for People at Caldwell
Helping someone at Caldwell stay connected? Most of what you'll use runs through ViaPath (GTL) and its ConnectNetwork system. Here's how tablet services, phone funding, call timing, and account rules work in North Carolina prisons.
North Carolina Department of Adult Correction (NCDAC) facilities use ViaPath (GTL) for tablet and phone services under a state contract. Tablets help incarcerated people stay in touch with family and friends - which is why most payment and account tools you'll encounter point back to ViaPath and its subsidiaries.
To add phone time for someone at Caldwell, go through ConnectNetwork - ViaPath's deposit and account management portal. This is where you set up prepaid calling options and add funds. When your loved one calls, the cost comes from that account balance.
- ✓ Fund or manage your ConnectNetwork account online
- ✓ Use a mobile option provided through ViaPath/ConnectNetwork
- ✓ Fund by phone through ViaPath/ConnectNetwork
- ✓ Use a walk-in option offered through ViaPath and its subsidiaries
All calls are capped at 15 minutes. If you've got a lot to cover - updates, questions, messages from the kids - prioritize what matters most so you don't get cut off mid-conversation.
ViaPath/GTL accepts Visa, MasterCard, and Discover. If your payment won't go through, make sure you're using one of those card networks.
Phone time and tablet entertainment are funded differently. Entertainment options - music, games, and similar features - are purchased through the prison canteen using trust account funds. So if your loved one wants entertainment minutes on their tablet, they need money in their trust account to spend at canteen.
Note: Friends & Family (ConnectNetwork) accounts can become inactive and be subject to forfeiture after 180 consecutive days of inactivity, unless governing law or contract sets a different timeframe.
Need a refund on your ConnectNetwork / Friends & Family balance? Call customer service at 866-516-0115. To avoid inactivity issues altogether, don't let the account sit unused for months - any activity resets that 180-day clock.
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