Why Your Mail to Caldwell Goes to Maryland First: Understanding TextBehind Scanning

Non-legal mail to NCDAC facilities doesn't go straight to the prison mailroom. Instead, TextBehind screens and scans it, then delivers it electronically to the person's tablet. That's why your envelope goes to a Maryland P.O. Box even though your loved one is housed at Caldwell in North Carolina. This changes what "delivery" actually means. Your letter still reaches the person you're writing to - but as a digital copy after screening, not the original paper. If you were expecting the physical letter to land in their hands like it used to, that's the key difference. Just want to get a message or photos to them quickly? You can skip the physical envelope entirely and send digitally (more on that below).

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• ✓ Address all non-legal mail to: P.O. Box 247, Phoenix, MD 21131
• ✓ Include the incarcerated person’s full name
• ✓ Include the incarcerated person’s OPUS number
• ✓ Write the full facility/prison name (do not abbreviate it)
• ✓ Put a complete return address on the envelope that includes your full first name and full last name

Want your original letter back? You have 30 days to request it. Contact TextBehind customer support at info@textbehind.com to ask for the return of your original letter and any contents. There's a $2.50 service fee per letter to cover return postage. Don't wait - make the request within that 30-day window.

Publications work differently than personal letters. You can't send books or magazines directly to an incarcerated person, and you shouldn't ship them through TextBehind. Instead, order from the publisher or an online retailer and have it shipped directly to the person.

Religious materials have an extra step. Sacred texts, Bible study materials, and religious correspondence course materials need pre-approval before you send them. Check the facility's current rules and approval process first - otherwise your materials could get held up or rejected.