How to deposit funds, commissary, and payment options
Sending money to someone at Caldwell Corrections Center goes through ViaPath and its subsidiaries. You can deposit by web, mobile app, phone, or at walk-in locations. Need help? Call ViaPath's toll-free line at 877-650-4249. Only visitors approved for that specific offender can make deposits—follow the vendor deposit form instructions carefully. Mailing a money order? Make it payable to TouchPay and include the required deposit slip. Send it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Money orders must be in U.S. dollars and can't exceed $300. According to NCDAC guidance, there's no fee for sending money orders. If something's wrong with your money order, TouchPay mails it back. Wait at least one week after mailing, then email moneyorders@viapath.com if you have questions.
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- A completed NCDAC money order deposit form - A money order made payable to **TouchPay Holdings** - The offender’s **full name** and **Offender Number (OID)** (written clearly on the form) - An envelope addressed to: **TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174**
- Money order made payable to **TouchPay Holdings** - Offender’s **full name** and **OID number** filled out (and double-checked) - The **deposit form detached** and included with the money order - Money order is **$300.00 or less** and issued in **U.S. dollars** - Envelope contains **only** the deposit form + money order (no staples, paper clips, stamps, cash, letters, photos, or other items) and is mailed to the TouchPay PO Box in Houston
Putting money on someone's trust account at Caldwell Correctional Center comes down to two things: deposits go through ViaPath/TouchPay, and only approved visitors can make them. Here's what you need to know about your options, limits, and what to do if something goes wrong.
You can deposit funds through ViaPath using web, mobile, phone, or walk‑in options. You can also mail a TouchPay money order with the required deposit slip to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001‑0174. For help, call ViaPath at 877‑650‑4249.
Only visitors who are approved for that specific offender are allowed to deposit into the offender’s trust account. Complete the vendor’s deposit form legibly and follow the instructions on the form.
Mail a money order payable to TouchPay with the required deposit slip—nothing extra. It must be in U.S. dollars and can't exceed $300. NCDAC guidance says there's no fee for money orders. If TouchPay flags a problem, they'll return it by mail. After at least one week, you can email moneyorders@viapath.com about any issues.
Visiting for the first time can feel overwhelming. But once you understand what Caldwell expects—scheduling an appointment, getting approved, and passing the entrance screening—planning a smooth visit becomes much easier.
Getting money onto someone's trust account at Caldwell CC comes down to two main options: mail a money order, or use ConnectNetwork for faster deposits.
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