How to send messages, photos, and packages
Communication at Caldwell Corrections Center runs through ViaPath/ConnectNetwork. Use their online portal to create an account, add calling funds, and manage PIN Debit deposits—deposits can be made 24/7 at ConnectNetwork.com. AdvancePay prepaid calling is another option; call 1-800-483-8314 to set up service or add funds. Setting up calling from outside the U.S.? Contact AdvancePay International at 1-888-216-7423 or AdvancePayInternational@gtl.net. Watch for fees: automated payments cost $3.00, while live operator payments run $5.94. Visa, MasterCard, and Discover are accepted. Video visits use the Getting Out Visits app—you can start one on-demand or schedule ahead. ViaPath/GTL also provides approved tablet services, with minutes purchased from trust account funds.
Search for a loved one and send messages and photos in minutes.
Getting money onto someone's trust account at Caldwell CC comes down to two main options: mail a money order, or use ConnectNetwork for faster deposits.
- A completed NCDAC money order deposit form - A money order made payable to **TouchPay Holdings** - The offender’s **full name** and **Offender Number (OID)** (written clearly on the form) - An envelope addressed to: **TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174**
- Money order made payable to **TouchPay Holdings** - Offender’s **full name** and **OID number** filled out (and double-checked) - The **deposit form detached** and included with the money order - Money order is **$300.00 or less** and issued in **U.S. dollars** - Envelope contains **only** the deposit form + money order (no staples, paper clips, stamps, cash, letters, photos, or other items) and is mailed to the TouchPay PO Box in Houston
If you've mailed a letter to someone at Caldwell and noticed it routes through Maryland first, you're not imagining things. Non-legal mail to NCDAC facilities gets screened and scanned by TextBehind, then delivered electronically to tablets.
Set up and fund phone service through ViaPath/ConnectNetwork using their online portal. You can also manage PIN Debit deposits 24/7 at ConnectNetwork.com.
Yes. To create or add funds to AdvancePay, call the toll-free number 1-800-483-8314. For calling setup from outside the U.S., contact AdvancePay International at 1-888-216-7423 or AdvancePayInternational@gtl.net.
Video visits are done through the Getting Out Visits app. You can start a visit on-demand or schedule one in advance.
Send non-legal letters to TextBehind’s Maryland processing address using the required format: P.O. Box 247, Phoenix, MD 21131. If you don’t use the exact TextBehind format, the letter will be returned to the sender.
No—TextBehind returns all packages to the sender. Order books or publications from the publisher or an approved online retailer and ship them directly to the prison street address rather than through TextBehind.
Send copies only; originals (like passports, Social Security cards, and birth certificates) aren’t accepted in mail to offenders. If you already sent an original, you can request its return from TextBehind within 30 days for a $2.50 per-letter return postage fee by contacting the vendor.
Visiting for the first time can feel overwhelming. But once you understand what Caldwell expects—scheduling an appointment, getting approved, and passing the entrance screening—planning a smooth visit becomes much easier.
Helping someone at Caldwell stay connected? Most of what you'll use runs through ViaPath (GTL) and its ConnectNetwork system. Here's how tablet services, phone funding, call timing, and account rules work in North Carolina prisons.
Sending books or religious materials to someone at Caldwell Correctional Center is doable—but only if you follow the facility's approval and shipping rules. Here's how to avoid having your package rejected or returned.
