Mail, photos, messaging, and phone/call options for staying in touch.
Communication at Caledonia Correctional runs through approved third-party vendors, not the prison itself. The facility has Cell Sense cellphone-detection towers and Managed Access System (MAS) equipment installed by the North Carolina Department of Public Safety. These systems detect and block unauthorized phones, and the MAS setup also provides drone-detection alerts. For staying in touch, people in custody typically use phone calls, digital messaging, tablet services, and video visits. To get started, create an account with the approved vendor, sign in through their app or web portal, and add funds. Video visits require vendor approval for both sides. Some messaging systems require the incarcerated person to message you first before you can reply.
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If you're trying to reach someone at Caledonia Correctional, here's something that trips people up: the official name changed. Roanoke River Correctional Institution was formerly known as Caledonia Correctional Institution. You'll still hear "Caledonia" in conversation, but paperwork and staff typically use "Roanoke River." When you call or write, mention both names if needed so your questions get routed correctly.
Yes. DPS installed Cell Sense towers at the facility to detect cellphone contraband. DPS also contracted MAS equipment that detects and intercepts unauthorized phones and provides drone-detection alerts.
Create an account with the facility's approved communications vendor, then sign in through their app or web portal. Add funds for paid services and complete any vendor approval steps required for video visits (often needed for both you and the incarcerated person).
Yes. The MAS equipment contracted by DPS provides drone-detection alerts as part of its installation and is part of broader contraband and perimeter-detection measures.
Sending money is usually straightforward once you confirm the facility name and current rules. This facility has some unique operations, so a quick verification step upfront can save you time.
Visiting is easier when you know the facility's current name and what to expect at security. Here's what you need to avoid getting turned away at the door.
Roanoke River offers on-site job training, adult education, and recovery-focused programs that can help your loved one prepare for life after release.
