Scheduling Your First Video Visit at Calhoun County Jail (step-by-step)
Setting up your first video visit might seem complicated, but Calhoun County keeps it simple: check the hours, register with ICSolutions, and schedule at least 48 hours ahead.
Calhoun County offers video visits two ways: onsite terminals at the jail and remote visits from your own device. Onsite visits run Monday through Friday, 7:30am–10:30am and 12:30pm–4:30pm. Remote visits give you more flexibility - they're available daily across three time blocks: 7:30am–10:30am, 12:30pm–4:30pm, and 7:30pm–9:00pm. Trying to fit a visit around work? That evening remote block (7:30pm–9:00pm) is often the easiest option. If you'd rather not pay, the onsite terminals are free - just plan around the weekday-only schedule.
Note: The facility also lists VAV hours (video-related scheduling) as Monday–Friday 7:30am–10:30am, 1:00pm–4:30pm, and 7:30pm–9:00pm. Weekend and holiday blocks are 8:30am–10:30am and 1:00pm–4:00pm, with requests reviewed by the on-duty supervisor between 7:00am and 8:00am each day.
First, you'll need an ICSolutions account. Head to www.icsolutions.com, log in or create a new account, then select "Register for Video" and follow the prompts. Already set up an ICSolutions account for inmate telephone services? Use that same login - no need to start over.
Calhoun County requires video visits to be scheduled at least 48 hours in advance. Don't wait until the night before. Once you're registered, schedule through the ICSolutions website or at the visitation registration station in the jail lobby. Build in that 48-hour buffer so your preferred time slot is still available.
The biggest difference between your options comes down to cost and location. Onsite video visits use the jail's terminals and are free, but they're only available Monday through Friday during the onsite windows. Remote visits let you connect from home during the daily time blocks, but they cost $8.75 for 25 minutes. One thing that catches people off guard: the refund policy. If your visit has internet connectivity issues, the facility won't refund off-site problems. If your connection tends to be unreliable, onsite terminals may be the safer bet.
- ✓ Use a computer for an off-site visit, or
- ✓ Use an Android device for an off-site visit
- ✓ If you’re using Android, download the ICS MOBILE (The Visitor) app from Google Play
On visit day, be ready right at your scheduled time. For onsite visits, arrive early enough to get settled during the available windows (Monday–Friday, 7:30am–10:30am and 12:30pm–4:30pm). For remote visits, connect during the daily windows (7:30am–10:30am, 12:30pm–4:30pm, or 7:30pm–9:00pm) and be ready to start on time. Scheduled a weekend or holiday visit through the facility's VAV process? Those requests are reviewed between 7:00am and 8:00am that morning, so your confirmation may depend on that review.
Tip: Visiting off-site? Log in early and test your device setup (computer or the ICS MOBILE app on Android) so you're not troubleshooting when your visit is supposed to start.
Remote visits cost $8.75 for 25 minutes. The catch is connectivity - Calhoun County won't refund visits interrupted by internet issues on your end. If your signal tends to drop, stabilize it before your appointment: strong Wi‑Fi, a quiet spot, and close other apps. Or skip the risk entirely and use the free onsite terminals.
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