Setting Up a Securus Phone Account for Calls with an Inmate (costs, limits, and rules)
Setting up phone calls shouldn't require guesswork. Here's how Securus accounts work for Georgia Department of Corrections calls, what deposits and fees you'll pay, and the rules that can cut a call short if you're not prepared.
Georgia Department of Corrections uses Securus Technologies for inmate phone calls. You can set up a pre-paid collect account or a direct bill account through the Securus Technologies website, or by calling 1-800-844-6591. Once your account is active, you manage everything in one place. If your family uses more than one phone, you can add multiple numbers to a single pre-paid collect account - so calls reach you wherever you actually answer.
Tip: Juggling a cell phone, home phone, and maybe a partner's number? Add them all to the same Securus pre-paid collect account to keep funding and tracking simpler.
When you fund a Securus pre-paid collect account, know the per-deposit cap: $200.00 maximum. If you need to add more, you'll have to break it into separate deposits.
Fees are a common worry with phone accounts. Good news here: Securus lists a $0.00 funding fee for pre-paid collect deposits made via IVR, the website, and similar methods.
The key number for budgeting is the per-minute rate: $0.06 for local and long-distance calls. A 25-minute call costs $1.50. To estimate your weekly or monthly phone budget, just multiply $0.06 by the minutes you expect to talk.
Calls have a built-in cutoff: 25 minutes maximum. That limit sets a predictable "max call cost" at the posted rate. Expect calls to end at the 25-minute mark - then your person can call again later.
Cost example: At $0.06/minute, a full 25-minute call is $1.50 (25 × $0.06).
Calling Rules
- ✓ Assume calls may be monitored and recorded.
- ✓ Don’t use call forwarding or three-way calling - those aren’t permitted.
- ✓ Make sure the phone number you want calls on is included on the offender’s Call Allow List, since calls are restricted to numbers on that list.
Privacy reminder: Calls may be monitored and recorded. Treat phone time like a public conversation and skip any sensitive details.
- Choose your setup method - Create a Securus pre-paid collect or direct bill account on the Securus Technologies website, or call 1-800-844-6591.
- Add the phone numbers you’ll actually use - Multiple telephone numbers can be added to one pre-paid collect account.
- Fund the account within the deposit cap - Pre-paid collect deposits are limited to $200.00 per deposit.
- Watch for funding fees at checkout - Securus lists a $0.00 funding fee per deposit for IVR/website-type deposits.
- Confirm the number is approved - Calls can only go to telephone numbers on the offender’s Call Allow List.
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