How to Contact an Inmate at Facility

Trying to call, message, or stay in touch with someone at California City Correctional (CAC)? Here's what you need to know: CDCR is switching inmate communication services from ViaPath to Securus. This transition means you may need to update how you log in and manage your account. CDCR says you should create a Securus account before your loved one's facility makes the switch. Timing varies by facility, so get your account set up now rather than waiting.

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• ✓ Confirm whether your loved one’s facility has already transitioned from ViaPath to Securus.
• ✓ Create your Securus account before your loved one’s facility transitions.
• ✓ If you have an unused ViaPath balance, request a refund through ViaPath’s website.

Vendor transitions create confusion, especially if you're in the middle of setting up calls or messaging. Start by checking whether your loved one's facility has already switched to Securus or is still using ViaPath. Also confirm whether you need a Securus account right now, or if the requirement kicks in on a specific cutover date. CDCR says to create your Securus account before the transition, but the exact timing depends on where your loved one is housed. If you have unused money in ViaPath, you can request a refund through ViaPath's website. For questions about fees, payment methods, or the exact steps on each platform, check the latest facility notices and the vendor's support pages for current information.