How to Visit Facility
Set up your account and schedule your visit ahead of time for the smoothest experience. Here's what to do before you go, plus what to double-check if your loved one is switching service providers.
Set up your account before you try to schedule anything. Visitors need to create a Securus account before the facility transition, so handle this early. Once your account is ready, you'll use the facility's visitation site to sign in, book visits, and manage your schedule.
Tip: Scheduling ahead lets you reserve a time slot and skip the long walk-in lines.
Steps to Follow
- ✓ Create your Securus account before your loved one’s facility transition.
- ✓ Sign in to the visitation scheduling site to schedule and manage upcoming visits.
- ✓ Reserve a visitation time when you can, scheduling ahead lets you skip long lines by holding a time slot.
Still have money in a ViaPath balance you won't use? You can request a refund through ViaPath's website. The process isn't automatic. Check ViaPath's refund and help pages for current steps, eligibility rules, and timing requirements before you submit.
Note: Before making plans, verify three things: your Securus account is created before the transition, you're using the correct visitation sign-in page, and you know the exact steps ViaPath requires for unused-balance refunds.
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