Who to Contact When You Have a Visiting Problem at California City Correctional Facility (CAC)
Run into a visiting problem at California City Correctional Facility (CAC)? Whether it's a scheduling mix-up, a VSA issue, or something that went wrong at check-in, there's a clear chain of contacts. Start with visiting staff and escalate only if needed.
Your best first call for most visiting problems is the Visiting Sergeant/Lieutenant line: (760) 246-7600 ext. 7022. They handle scheduling questions, general visiting issues, and VSA technical problems. Trying to sort something out before you make the drive? A quick call here is usually the fastest way to get answers and avoid a wasted trip.
Note: If your complaint is about a Correctional Officer who works in visiting, direct it to the Visiting Sergeant or Visiting Lieutenant first.
Already on-site when something goes wrong? Ask to speak with the correctional officers working in visiting. Whether your appointment isn't showing up, you're confused about next steps, or you need to raise a concern right then, the visiting officers can help. They handle scheduling assistance, take comments, and resolve issues on the spot - often the fastest way to fix an immediate problem.
Tried visiting staff and still stuck? You can write to the Warden about any concern. The Warden's Office may route your letter to whoever is best positioned to address it - helpful if you're unsure which department handles your issue or you need a decision reviewed at a higher level.
If local staff, the IFC, the Warden, and the Ombudsman haven't resolved your concern, you can escalate to the Director of the Division of Adult Institutions by mail: P. O. Box 942883, Room 351-N, Sacramento, California, 94283-0001.
Documentation Tips
- ✓ Date and time of the problem (and the date/time of the visit you were trying to complete)
- ✓ Who you spoke with and their title/name (or a clear description if you didn’t get a name)
- ✓ What you were told and what outcome you’re asking for
- ✓ Any confirmation details you have (appointment info, reference numbers, notes you took)
- ✓ Screenshots or notes of any VSA error messages (if the issue was scheduling-related)
- ✓ The incarcerated person’s CDCR number (if you know it) and the housing/unit information you were given
- ✓ Names of other visitors who were with you (if they witnessed the same issue)
Find an Inmate at California City Corrections
Search for a loved one and send messages and photos in minutes.
