California State Prison, Solano
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Guides for This Facility

Who to call at California State Prison, Solano for visiting problems and VSA help
Stuck on visit scheduling, having VSA trouble, or need to report a visiting room issue? Calling the right extension at CSP Solano can save you a lot of frustration.
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CSP Solano tablet & phone transition (March 2025): what families need to know
CSP Solano switches phone and tablet services in early March 2025. The big thing families need to know: content purchased on ViaPath tablets won't transfer to the new Securus tablets, and how refunds work depends on who holds the balance.
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Setting up your VSA account and scheduling your first video visit for CSP Solano
Want to book a video visit at California State Prison, Solano? You'll need to handle two things first: get approved to visit, and claim your VSA account if this is your first time using the system.
Read GuideAt a Glance
Visitation
- Signing into the GTL/CDCR visitor portal lets visitors reserve a visit date/time, manage upcoming visits, and skip lines at check-in.
- The GTL visitor portal includes a "Claim Account" option for new users to create an account and schedule visits.
- You can usually schedule visits from a computer, smartphone, or tablet; some locations also support video visits or on-site video stations.
Communication
- California's prison system is transitioning to a new statewide provider for phone calls, video visits, and electronic messaging.
- Standard audio calls from institution phones and tablets are reported as free.
- To use video or electronic messaging you should create an account on the department’s communications platform (web or mobile) and register for the service.
Mail & Letters
- All incoming and outgoing mail is inspected and screened for contraband, with legal mail receiving special handling and not read during inspections.
- Envelopes should include the incarcerated person’s full booked name and a required identifier (booking number, X‑reference, or PFN) plus your printed return address.
- Content and format rules commonly prohibit decorative or hard-to-inspect items and limit photos by size and number.
Contact Info
- NCR 23-15 for California State Prison, Solano includes a public hearing date, time, and location for public comment on proposed regulations.
- NCR 23-15 names Josh Jugum as the contact for submitting written comments and provides his phone and email in the notice.
- NCR 24-06 lists Josh Jugum and program contact Deepak Sampley with phone numbers for inquiries about the notice.
Facility Info
- NCR 23-15 proposes replacing the term “segregation” with “restricted” to reduce the use of segregated confinement.
- NCR 23-15 states people in restricted housing would retain access to rehabilitative and education programs, mental health and healthcare services, and out-of-cell recreation time.
- Proposed regulations define intake cells as suicide-resistant, retrofitted cells that reduce attachment points and increase visibility into the cell.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Scheduling a visit at California State Prison, Solano happens through the GTL/CDCR visitor portal. Once logged in, you can reserve a date and time, manage upcoming visits, and skip check-in lines. New to the system? Select "Claim Account" to get started, then sign in with your Visitor ID or email. The booking process is straightforward: claim or create your account, log in, pick your visit type and time slot, and confirm. You can do this from a computer, phone, or tablet—though options like video visits vary by location. Before you go, make sure you have a valid, unexpired government photo ID and that you're on the incarcerated person's approved visiting list.
Read full guideCommunication
CSP Solano is part of a statewide transition to a new communications platform for phone calls, video visits, and electronic messaging. Set up your account ahead of time so you're ready when the facility switches over. Standard audio calls from institution phones and tablets are reported as free. Video visits and electronic messaging typically require registration and may need prepaid funds through the provider's app or website. Since some prisons stay on the older system until they're migrated, confirm which platform CSP Solano is currently using before relying on a single app. For visit scheduling, the GTL/CDCR visitor portal lets you claim a visitor account and manage upcoming visits online.
Read full guideMail & Letters
Mail sent to someone at California State Prison, Solano will be inspected and screened for contraband. Legal or privileged mail receives special handling and isn't read during routine checks. Address the envelope with the incarcerated person's full booked name plus their required identifier (booking number, X-reference, or PFN), and include your printed return address. Content rules can be strict—staff need to inspect everything, so decorative items like multilayer cards or glitter are often prohibited. Photos are commonly limited by size and number. Some systems route non-privileged mail through a third-party processor or central mail center for scanning before forwarding, so check the facility notice for current procedures. For questions, the notice lists Josh Jugum and program contact Deepak Sampley.
Read full guideContact
For California State Prison, Solano contact information, start with the official NCR documents. NCR 23-15 announces a public hearing for CSP Solano and includes the hearing date, time, and location for public comment on proposed regulations. That notice identifies Josh Jugum as the contact for submitting written comments, with his phone number and email included. NCR 24-06 lists both Josh Jugum and program contact Deepak Sampley with phone numbers for questions about the notice. Before calling or writing about an incarcerated person, have their full name, any aliases, and date of birth or booking/ID number ready—it helps staff assist you faster.
Read full guideCommon Questions
Showing 6 of 16How do I create a visitor account to schedule visits at California State Prison, Solano?
Use the GTL/CDCR visit portal and select “Claim Account” to register as a new user. After you claim your account, sign in with your Visitor ID or email and password to start booking visits.
VisitationCan I schedule and manage visits online for CSP Solano?
Yes. The GTL/CDCR visitor portal says that signing in lets you reserve a date/time, manage upcoming visits, and skip lines at check-in.
VisitationWhat should I bring and check before attending a visit at CSP Solano?
Bring a valid, unexpired government-issued photo ID and confirm you’re on the incarcerated person’s approved visiting list. It’s also smart to check the portal or facility page for any extra rules and whether video visits are offered at this location.
VisitationHow do I set up video visits or messaging for someone at CSP Solano?
Create an account on the department's communications platform (web or mobile) so you're ready for video and messaging when they become available. If prompted, use the GTL/CDCR visitor portal to claim your visitor account. Add prepaid funds through the provider's app or web portal if video visits require it.
CommunicationWill phone or video calls to someone at CSP Solano be free?
Standard audio calls from institution phones and tablets are reported as free. Video visits and electronic messaging typically require registration and may require prepaid funds through the provider’s platform.
CommunicationCan I schedule visits online for CSP Solano?
Yes. The GTL/CDCR visitor portal lets you schedule and manage upcoming visits online and includes a claim-account option for new users. During the statewide rollout, confirm which platform CSP Solano is using, since some institutions remain on older systems until they’re migrated.
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Did You Know?
California State Prison, Solano (CA). Use the GTL/CDCR visit portal to sign in so you can schedule and manage upcoming visits, reserve a date and time, and skip lines.
This guide is based on feedback from dozens of families and official facility documentation. Learn how we verify