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CSP Solano tablet & phone transition (March 2025): what families need to know

CSP Solano switches phone and tablet services in early March 2025. The big thing families need to know: content purchased on ViaPath tablets won't transfer to the new Securus tablets, and how refunds work depends on who holds the balance.

• 2 min read • cdcr.ca.gov
CSP Solano tablet & phone transition (March 2025): what families need to know

The phone transition at CSP Solano happens March 2, 2025. If you're planning calls around the change, treat that date as the cutoff.

Tablets switch over March 4–6, 2025. It's a multi-day exchange window, so your loved one might not get the new tablet right away - expect the rollout to happen gradually across those three days.

Video call rates are dropping. ViaPath charges $0.16 per minute; Securus charges $0.10 per minute. If you use video visits often, that difference adds up.

Nothing transfers from ViaPath tablets to the new Securus ones - photos, e-messages, media, all of it stays behind. If your loved one wants to keep anything, they need to handle it before the exchange.

During the transition, incarcerated people at CSP Solano must exchange devices: they’ll turn in their ViaPath tablet and receive a new Securus tablet. That swap is part of the rollout process, so it’s normal for access to change as the exchange happens.

How refunds work depends on whose balance it is. Families can request refunds for unused ViaPath balances through the ViaPath call center. Balances held by incarcerated people are different - those get refunded automatically to their trust account.

CSP Solano tablet & phone transition (March 2025): what families need to know

Checklist

  • ✓ Treat March 4–6, 2025 as the tablet exchange window at CSP Solano, and plan for a short period of changeover while devices are swapped.
  • ✓ Make a plan for any ViaPath tablet content you don’t want to lose - photos, e-messages, and media purchased through ViaPath will not transfer to the new Securus tablets.
  • ✓ If you (the family member) have unused ViaPath funds, request a refund through the ViaPath call center.
  • ✓ If your loved one has a remaining tablet balance, expect it to be refunded automatically to their trust account.
  • ✓ Budget for video calls using the listed rates: ViaPath video calls are $0.16/min and Securus video calls are $0.10/min.
  • ✓ Remind your loved one that they’ll need to turn in the ViaPath tablet as part of the exchange and will receive a new Securus tablet during the transition.

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