How to Send Money to Facility
Sending money to someone in custody depends on the facility's approved system. For this facility, we've confirmed access to the GTL visitor portal, where you can create an account or log in.
The facility-specific information available right now is limited. The GTL visitor portal has a
Note: New to the GTL portal? Start with "Claim Account." Before sending any money, confirm the facility's approved deposit method and make sure you're using the correct system for this location.
Steps to Follow
- ✓ Use the GTL portal “Claim Account” option if you are a new user and need to create your account.
- ✓ Use the portal “Log On” link to sign in and access the account area (this is where scheduling and other account functions live).
Tip: Once you log in, look for options related to payments or funds inside your account. If you don't see anything about deposits, don't guess. Contact the facility to confirm the correct process.
What to Verify
- ✓ Whether sending money is handled through the GTL portal for this facility, or through a different approved channel
- ✓ Which payment methods are accepted (online, phone, kiosk, mail, money order, etc.)
- ✓ Any fees and whether fees vary by payment type
- ✓ How long it takes for funds to be available to your loved one
- ✓ Deposit limits (per transaction, per day/week/month)
- ✓ Required information (full name, CDCR number or inmate ID, housing, etc.)
- ✓ Refund rules and what happens if a deposit is rejected
Start with the facility's official information for family and friends, then confirm details with the office that handles trust accounts or deposits. If you're using the GTL portal, check the built-in help areas (Contact or FAQ) for system-specific instructions. The goal is simple: verify the approved method first, then send funds through that exact channel so your money posts correctly.
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