Setting up your VSA account and scheduling your first video visit for CSP Solano
Want to book a video visit at California State Prison, Solano? You'll need to handle two things first: get approved to visit, and claim your VSA account if this is your first time using the system.
Yes. You need to be approved to visit before you can use the Visitation Scheduling Application (VSA). First-time users also need to claim their VSA account before scheduling anything. If the system won't let you move forward, check these two things first.
"Claiming" your VSA account is the first step for new users - you have to do this before you can schedule a visit. Once your account is claimed and you're approved to visit, you'll be able to get a time on the calendar.
VSA lets friends and family schedule video visits from any web-enabled device - computer, smartphone, or tablet. Hitting a wall when trying to schedule? Go back and confirm the two prerequisites: you're approved to visit, and you've claimed your VSA account (required for first-time users).
- ✓ Confirm you’re approved to visit before trying to schedule in VSA.
- ✓ If this is your first time using VSA, claim your VSA account before you attempt to book a visit.
- ✓ Use a web-enabled device (computer, smartphone, or tablet) to schedule your video visit.
- ✓ Write down your scheduled day/time once you’ve booked it, so you don’t have to hunt for it later.
Running into problems? CDCR Visiting Sergeants and Lieutenants can help with scheduling issues, process questions, and VSA technical assistance. Reaching the visiting staff is often the fastest way to get unstuck.
For California State Prison, Solano, the Visiting Sergeant/Lieutenant number listed is (707) 451-0182 ext. 5708. The main phone number for CSP Solano is (707) 451-0182.
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